Crossroads of Reading

4.7

Addiction Medicine
Reading, PA

About this business

Healthcare Addiction Medicine

Location details

501 Washington Street, Unit 101, Reading, PA, 19601, United States

Get directions

4.779 reviews

Select a rating

MATTHEW G.

5 years ago

All around just amazing staff and service

Business response:

Hi Matthew, thank you for taking the time to rate us! We are glad we could leave a positive impact and made it a good experience for you.

RENEE K.

5 years ago

Treated like a human being and took the time to listen.

Business response:

Thank you so much for your kind words, Renee. We really appreciate you taking the time out to share your experience with us.

DANA M.

5 years ago

I absolutely love the staff and my doctor..I've been at other programs and the staff was not helpful and very unpleasant..my doctor takes the time and talk with you.. I love your program and so very pleased with staff and doctor..I've been an addict for a very long time and the doctor understands me.. I'm so very happy I found your program and doctor you guys have saved my life!!! Thank you so much!!!

Business response:

Thank you so much for your kind words, Dana. We really appreciate you taking the time out to share your experience with us.

SHANE S.

5 years ago

I really like the Telehealth and Televisits. Especially with all this Covid-19 stuff going on. The doctors and assistants are very polite and helpful. They answer all my questions. I would recommend Crossroads to anyone that needs help with opiate addiction. Thank you very much.

Business response:

Thank you so much for your kind words, Shane. We really appreciate you taking the time out to share your experience with us.

RYAN H.

5 years ago

From the time I walked in the door through the entire process of filling out the paperwork, the staff was very professional and kind. The doctor was super informative and made me feel comfortable about the process. Made me feel like I can overcome everything. Thank you

Business response:

Thank you so much for your kind words, Ryan. We really appreciate you taking the time out to share your experience with us.

ALEXANDER R.

3 years ago

I went to crossroads of Reading and was denied to be seen because I was set up for a 12:20 appointment! I hope your administration knows that the prescription doctor has made her own leaving time if 12:30pm . I was dumbfounded that as hard as I have fought to change my life around I would be denied to be seen because, the doctor will not have enough time to process you. After, hearing my cries for genuine help, they resorted to set me up with a zoom with a doctor out of town. I literally begged to have subox refilled till my... read more

Business response:

Thank you for providing your feedback and letting us know about this issue, Alexander. We set a high standard for ourselves and are truly sorry to hear that the standard was not met in your interaction with us. Please contact our patient liaison at (864)626-4420, and we'll be happy to assist you.

ALFRED D.

4 years ago

I had a tele-doc appointment scheduled for 9am. I live right around the corner from the Feasterville office and decided to go there because there has been confusion in the past as to whether it was an in person appointment or not. I arrived at 8:50am and nobody was there. I waited until 9:45am and called the customer service line to make them aware that nobody has shown up to the office and nobody had started the tele-doc visit. They told me to just wait longer because it could take a while for other appointments to end.... read more

Business response:

Thank you for providing your feedback and letting us know about this issue, Alfred. We set a high standard for ourselves and are truly sorry to hear that the standard was not met in your interaction with us. Please contact our patient liaison at (864)448-0705, and we'd be happy to assist you.