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Crystal Lake Apartments
- Real Estate
- Norfolk, VA
About this business
Location details
5535 E Virginia Beach Blvd, Norfolk, VA, 23502, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
They take days to repair anything. They never give you a time line. And they will say something is completed. But they never came to my apt. Then when you complain they will say why didn't you follow back up like it's my fault they didn't repair anything and marked it completed.
Business response:
Hi Latasha, we're sorry to see your review and to hear you haven't been completely satisfied with your experience. We apologize for the delay with your maintenance requests. We have been to your home to review and resolve any issues you've experienced. Please know our team is working hard to complete any final updates as quickly as possible. Your feedback is important to us and we appreciate your patience.
I wasn't really satisfied at all because my refrigerator was not replaced they put a temporary fix on my refrigerator which they should have really replaced it not to mention I have other concerns with my washing machine not being repaired or replaced which it needs to be replaced and my carpet needs to be replaced because it is heavily stained and I am seriously allergic to all of that stuff I did address my concerns with management and yes he told me that there was down the road be some type of resolution but some of these... read more
Business response:
Hi Donna, thank you for your feedback. We are sorry to see your maintenance requests were not completed to your satisfaction. Your comments have been shared with the management team so someone can look into this as soon as possible.
Just in the last month: 1. Maintenance came in to fix something and broke a few of my blinds, haven't seen them again since, no replacements. They broke a broom in my house doing only God knows what and didn't bother to say anything. 2. Been here a full year complaining about my AC/Heat, they just figured out last week that the entire unit was installed wrong. 3. To add to a already serious roach problem I saw a mouse recently. I honestly thought I was tripping but the holes in my trash bag confirmed. I reported a lea... read more
Business response:
Hi Stephanie – we are sorry to hear we haven’t met your expectations. We will pass your feedback on to the maintenance department for review. As a reminder we offer complimentary monthly pest control for our residents and encourage anyone interested in treatments to contact the office to be added to the list.
Terrible service and high rent. People in leasing office are nice till you need something. Had no heat for 2 weeks then no hot water. Tried to get something for inconvenience and just got the runaround. I’d keep looking if you’re looking for a property to rent ! Beware!!
Business response:
Hi Keith - we're sorry to see we have not met your expectations. Your comments have been shared with the management team and we are looking into your experience.
Frequently asked questions about Crystal Lake Apartments
How is Crystal Lake Apartments rated?
Crystal Lake Apartments has a 2.6 star rating with 87 reviews.
When is Crystal Lake Apartments open?
Crystal Lake Apartments is closed now. It will open tomorrow at 9:00 a.m.