CWG Denton

3.4

Psychiatrists
Denton, TX

About this business

Healthcare Counseling & Mental Health Psychiatrists

Location details

3312 Teasley Ln, Bldg. 100, Denton, TX, 76210, United States

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3.4444 reviews

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William N

a year ago

I have been with Connection Wellness Group for over a year. It was a good company until it was under new management. They have over charged me 4 times even when I had a credit. Plus, they charged me when I did not even have any appointment because the counselor had an emergancy meeting with their boss. They are unorganized. I am a military veteran and this has been a bad experience for me.

Business response:

Thank you for trusting us with your care. I'm sorry to hear that you have a bad experience with us. I have reviewed your account and there is no evidence of you being over charged. There is also no charge for a no show or late cancellation on your ledger. I would be happy to deliver a full summary of your ledger with itemized details to clear up any unresolved issues around the cost of care. I can assure you that everything is above board.

Kelly R

a year ago

I am appalled at the operations and treatment of patients with this company, if I could give negative stars I would. We scheduled a telehealth appt for my daughter, my husband filled out all the paperwork ahead of time and the morning of we were told $0 was our portion because we have mental health benefits. However at the time of the appt the provider told her that she couldn't be seen because there was no paperwork and our insurance didn't cover it. We called the next day to find out what was going on and they said the pap... read more

Ashley S

a year ago

I have been a patient at connections since 2021 and up until know have been pleased with the services provided! I went through their PHP program, see one of their psychiatrists and saw one of their dieticians for treatment of an eating disorder. Well a week and a half ago, connections decided to lay off all of their dieticians with no notice to them or their clients. They laid them off on a Friday and that was their last day, all appointments were canceled and that was it. Ive also been told they laid off most of the virtual... read more

Business response:

****************. Thank you for taking the time to provide us with this feedback. Were sorry to hear about your experience. Were committed to helping all patients. We do still offer psychiatry, medication management, and counseling/therapy services. We will reach out via the email you provided to see if you would like to schedule an appointment with a psychiatrist as well as to provide additional options for local dietician services.

Ashley B

2 years ago

I've met some of the best practitioners here, but I have never seen another business that was so completely disorganized. They're constantly changing SOMETHING and it always causes some sort of problem. I've had sessions canceled without reason or notice, and I've had sessions delayed because of technical malfunctions. While their in-office staff normally try their best, it seems like they're constantly rotating through new people. The absolute worst part of this company is their billing department. At the beginning of the y... read more

Business response:

Hi ******! Thank you for this feedback. We're so happy to hear you found the help you were looking for with our clinical team. We're also saddened to read of your experience regarding the patient portal and the billing component of our organization. I'd love an opportunity to connect directly with you to make this right. Would you be open to contacting us? ******************************************* We would value the opportunity to connect with you!

Chris S

4 years ago

I've been a client for 5 months. Had appointments rescheduled twice. Medications not refilled several times. I pay $50 per session and expect such basic things to be taken care of. It's taken numerous calls to clear up medication issues. My most recent appointment was rescheduled today. I asked if they could have the doctor ensure my meds would be refilled. They said they would transfer me to the medication department. I have experienced significant hold times when calling. Frustrating.