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Dave's Hot Chicken
- Chicken Shop
- San Antonio , TX
About this business
Location details
7511 S New Braunfels Ave, San Antonio , TX, 78235, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 11:00 p.m. | |
| Tue | 11:00 a.m. to 11:00 p.m. | |
| Wed | 11:00 a.m. to 11:00 p.m. | |
| Thu | 11:00 a.m. to 11:00 p.m. | |
| Fri | 11:00 a.m. to Midnight | |
| Sat | 11:00 a.m. to Midnight | |
| Sun | 11:00 a.m. to 11:00 p.m. |
No soap in the restroom - so you know the people preparing food are not washing their hands.
Business response:
Oh no! We're very sorry we let you down. We would like to make this right. Would you be willing to connect with us at dhcfeedback.com so we can get a second chance to impress you?
The food was amazing but the staff weren't that polite they gave me attitude and were rude they also had very small soace for me and my family
Business response:
We're very sorry for letting you down. We will look to improve so that we can provide a better experience for you the next time. Please connect with us at https://tellusdirect.com/dhc for a second chance to hopefully WOW you
Got the Dave's favorite, the nuggets and got medium. It was like nothing, no heat at all. The dipping sauce was bland. The bathroom was clean but no paper towels. Won't go again.
Business response:
Sorry to hear it, Janet. We aim for a solid kick at every spice level, so it’s disappointing that Medium didn’t deliver for you. Appreciate the feedback, and we’ll make sure the team stays on top of those little details like keeping the bathrooms stocked.
I heard it was really good but maybe I just went on a bad day. The strips were tough and although I chose extra hot, it was as if there was no spices on it. Maybe they just got my order wrong. who knows. hopefully next time I'll be able to experience what everyone is talking about.
Business response:
Sorry to hear the strips missed the mark. We’d love to learn more and make it right—please reach out at dhcfeedback.com.
Exactly 1 customer for 10 employees who are all standing around talking except 2 in the kitchen- I guess that is why it took over 20 minutes for an order of 10 bites. Crazy! Definitely won't be coming back!
Business response:
That wait sounds frustrating, especially with so many employees around. We’d like to understand what happened—please share more at dhcfeedback.com.
Dining room clean, friendly staff, quick service, BUT the chicken spices seemed off and overall the tenders were not that good. This is the second time I've been here and won't come back, it's just not tasty.
Business response:
Disappointed to hear the tenders weren’t up to par. We’d like another shot to get it right—please reach out at dhcfeedback.com.
Do NOT order online or through their app. The staff prioritize the people walking in first when it should be both at the same time. I went to the counter and was told it was still being made, cool no problem, let me take a seat and wait a bit. 15 mins later, "hi I wanted to know if my food was ready" they responded with "I already told them, you have to wait" ok, let me sit down. 10 more mins pass, I had to ask to speak to a manager. About 15 people had walked in and got their ordered before me....wtf yo
Business response:
That’s so frustrating—online orders shouldn’t be left behind! We’d love to hear more and try to fix it—please reach out at dhcfeedback.com.
Great service Derek was at the front of the counter and guided us through the menu. Also it was put first time in this location and showed ya n
Business response:
Seeing a 2-star review is a sign we have more work to do. We’d like to make it up to you and show you what we’re really about. Please reach out at http://dhcfeedback.com when you can
Open another cashier if someone is placing a big order. Stood in line for 10mins waiting for order to be taken. Once done lady walks away, doesn't apologize for wait. Another person shows up and ask if I needed help, and I'm like "of course needing to put in an order". Not the best service
Business response:
I’m truly sorry to hear about your experience. This isn’t the standard we strive for, and I apologize for any inconvenience caused. We would appreciate the opportunity to make things right. Please contact us directly at http://dhcfeedback.com so we can address your concerns.
Frequently asked questions about Dave's Hot Chicken
How is Dave's Hot Chicken rated?
Dave's Hot Chicken has a 4.9 star rating with 8,394 reviews.
When is Dave's Hot Chicken open?
Dave's Hot Chicken is open now. It will close at 11:00 p.m.