This profile has been claimed by the business owner or representative.
David's Bridal
- Bridal
- San Diego, CA
About this business
Location details
980 Camino de la Reina Ste A, San Diego, CA, 92108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
I bought a wedding dress from David's Bridal online (on sale for $200) and it arrived on Dec. 28, half an hour before I left for a flight. I tried it on for fit, was happy with it, and left. I got back four days later, tried it on again, and realized there was a tear in the tulle near the armhole (on the interior of the dress, under the arm, so hard to see). The dress was not sold as-is or as a final sale. A few days later, we took it to a local store to see if they would fix it; the alterations supervisor recommended we cal... read more
I am a bridesmaid in a wedding in August. The bride found us shoes online at David's Bridal's website. They shipped the wrong size shoe. I thought I would return the shoes to their store near where we live. Apparently, the actual store and the online store are almost like two separate entities. They would not let me return the shoes there and told me to call the online store. I tried to call the online store multiple times, they are not open on weekends nor are they open prior to ten o'clock am on weekdays, and left several ... read more
Business response:
Hello Kayla, we cannot apologize enough for the less than satisfactory service that you have received. This is certainly not the type of service that we expect to provide any of our guests with. We would like the opportunity to look further into this matter for you. If you wish to further discuss this matter, please e-mail us at: dbcares@dbi.com. Thank you, Christine G.
They have nice dresses of reasonable quality at an affordable price. BUT - don't expect any real customer service. We bought a wedding dress there and had a good experience. We went back for a bridesmaids dress and that was NOT a good experience. You are pushed to order so that it will arrive in time - our current order said 6 MONTHS before it arrives. Now, that is OK, but we are moving out of state in the next month. The store refuses to have the order shipped to a store at our new location instead of to them. I called corp... read more
Business response:
Hello L, we sincerely apologize that you are disappointed with your recent experience with us. It is our mission to accommodate our guests as much as we possibly can and we can't apologize enough that you feel we fell short of this for you. Once the dress arrives at the store you can request it be shipped to your home if you would like. We are sorry for any confusion or inconvenience. If you would like to discuss this further or need any additional assistance please email us at dbcares@dbi.com (Attn Marquita) Best Wishes... read more
The service is horrible.I order my shoes and they change the delivery date 3 times! I called the customer service and they keep putting me on hold for over 40 minutes. At the end they told me that they could not cancel my order, they could not give me my money back, they could not tell me if they will send my shoes or not, and all the manager were "busy" so the lady said she could not do anything.Please do not buy here! I won't even put .5 of rating.
Business response:
Hello Dinorah, we cannot apologize enough for any inconvenience that this has all caused you. We want to thank you for taking the time to provide us with this feedback as we appreciate it immensely as it allows us re-evaluate current policies and procedures so that we can make the proper adjustments to ensure better customer service for the future. Again, we sincerely apologize for the inconvenience and we really do appreciate your feedback! We would love to look further into this matter for you. At your earliest convenience... read more
I went to David's Bridal to look for my wedding dress. The customer service is horrible and the dresses seemed to be a bit poorly made. The dresses I tried on were $900, $1250 AND $1350. I would not recommend David's Bridal to anyone.
Hate it! I got my dress from the Warwick, RI location and they ordered the wrong color dress and belt. I was able to get the correct color for the dress but not for the belt. Now I'm stuck with $150.00 and they don't have the belt I wanted in white. They didn't even apologize. Wish I never got my dress from David's bridal! -Mee
I went in to Davids Bridal Lake Grove, NY to get a bridesmaid dress for my best friends wedding and in the process I found my wedding dress. My experience in the store was OK, I'm pretty self reliant so it didn't bother me that they weren't really around when I was trying anything on, I honestly find that annoying because I know they are just trying to get a sale. After I purchased my dress I figured I'd have my bridesmaids order their dresses there as well because it's inexpensive compared to other bridal salons. When my si... read more
What a joke this company is. I ordered my bridal party gifts a week ago and paid for 2 day shipping. A week later no gifts and when I called they blamed their vendor a third party, who did not ship the items. That is not my problem I paid David's Bridal for these gifts not a third party. After 1 hour I finally got David's Bridal to overnight these gifts to me as my rehearsal was the day the packages were to arrive. Come to find out they only sent me 1 of the 7 items I ordered. So another phone call to them and they act like ... read more
We found a dress 3 weeks ago that was perfect. The lady helping us was not happy because it was only $99. When we checked out the cashier called alterations to get an estimate of the cost. They advised $40 for the top & $65 for the bottom. Today was the day we went for alterations. They got her a bra, a slip & put on the dress. She loves it even more. The lady pinning the dress thought my daughter was pregent. I told her we just had big tummies. I thought this was very rude! The lady fitted it & then presented me with a bill... read more
Frequently asked questions about David's Bridal
How is David's Bridal rated?
David's Bridal has a 4.7 star rating with 5,216 reviews.
When is David's Bridal open?
David's Bridal is closed now. It will open at 10:30 a.m.