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David's Bridal Jacksonville South FL
- Bridal
- Jacksonville, FL
About this business
Location details
The Shoppes at Southside, 9990 Southside Blvd., Jacksonville, FL, 32256, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
Definitely don’t recommend this location. Got my dress from here and everything. Went back to buy jewelry to complete my wedding outfit and stood there for about 10 minutes while 2 employees talked about someone’s lunch instead of checking my purchase out so I could leave. Rude.
Business response:
Hello Nicole, we are truly sorry that you did not receive better service during your recent visit with us. This is not the type of service we expect to provide for any of our guests. We at David's Bridal strive to provide each and every one of our guests with exceptional service from beginning to end, and we are so sorry that is not what you were given. Thank you for taking the time to share your experience. We want you to know that your feedback is taken very seriously and we will be working to ensure improvements are made.... read more
I don’t recommend Davis’s Bridal at all. Horrible customer service throughout our whole buoying process. Started with trying to find the perfect dress for for my sisters wedding day which came to be a horrible experience needless to say she didn’t buy her dress from them. However we did for the The bridesmaids dresses which was also a nightmare. They came in late after being ordered 7 weeks in advance and being told they would be in before the date given not to worry. Alterations had to be rushed. It has just been such a d... read more
Business response:
Hello Rachael, we deeply apologize that you and your parties time with our Jacksonville team has been disappointing. We strive to provide each and every one of our guests with the best possible customer service and we are so sorry to hear that was not what you were given. For more help, please email us at DBCares@dbi.com (Attn: Jacksonville South) with all details. Best, BrittianyB.
TL;DR: IF you choose David's Bridal, make sure you go for a fitting AT LEAST 6-8 months before the event in order to ensure availability of color/size, and be extremely weary of the return policy. Long story short, in order to ensure I had a dress to wear in my best friend's November wedding, I was forced to purchase a dress in store I did not like because it was all that was available according to the associate. The manager was rude to her staff in front of us, made rude comments about us when she didn't think we could he... read more
No prom due to covid-19. Bought a $200 dress at the end of January and then prom was canceled. They won't take the dress back unless you bought it after March 3rd. Not fair at all. Dress has never been worn and have the reciept. I called before they closed for Covid and they said I could bring it back after they reopened back up. Today I was told sorry can't take it back unless it was purchased after March 3rd.
Unfortunately my experience was not at all as I expected a dress experience should be. No one was knowledgeable about the proper undergarments I should be wearing. When asked to view them I was left to wonder the store on my own. I felt as through most of my time in the store I was left to my own clutches minus someone to help me in and out of a dress that’s the only employee interaction I received. However I’m thankful that DB as a company has provided many wonderful dressed and I did find my dress the environment and emplo... read more
Business response:
Hello Mariah, we are very sorry to hear that your trip to David’s Bridal was less than satisfactory. It is our mission to give our customers the “once in a lifetime” experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. We would love the opportunity to have you back for any additional needs so that our team can give you the service we pride ourselves on. Please email us at DBCares@dbi.com (Attn:BrittianyB) to return.Thank you, BrittianyB.
Unless you’re a bride shopping for a dress there, they treat you like a second class citizen. Even then, I heard one of the women making backhanded sky comments at one of the brides trying on dresses when I was there with my daughter looking for her flower girl dress. So maybe they treat everyone like that. 🤷🏻♀️
Business response:
Hello Brittany, We are terribly sorry to hear that you and your daughters time with us was disappointing, and would love the chance to ensure you are celebrated as you deserve. We want you to know that your feedback is taken very seriously and we will be working to ensure improvements are made. We would love the opportunity to have you back so that our team can give you the service we pride ourselves on. Please email us at DBCares@dbi.com (Attn:BrittianyB) to return.Thank you, BrittianyB.
Frequently asked questions about David's Bridal Jacksonville South FL
How is David's Bridal Jacksonville South FL rated?
David's Bridal Jacksonville South FL has a 4.7 star rating with 4,514 reviews.
When is David's Bridal Jacksonville South FL open?
David's Bridal Jacksonville South FL is open now. It will close at 7:30 p.m.