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David's Bridal Long Beach CA
- Bridal
- Long Beach, CA
About this business
Location details
Long Beach Towne Center, 7621 Carson Street, Long Beach, CA, 90808, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
The girls in the shop were very helpful and was pleased with their service. However the trying on experience was horrendous. The dressing room felt small and claustrophobic. It was 95 degrees outside and absolutely no ventilation in the dressing. There are also no mirrors which I get, they want you to come out to see it but this made getting the dress on difficult. The first dress I was dripping sweat because it was so hot and stuffy in the room, it was sticking to me and it was getting all twisted and if there was a mirror ... read more
Business response:
Hello Katie. We are deeply sorry for the poor conditions of the facilities during your visit. Our top priority is to ensure that all of our guests are well taken care of and it does not sound as though we accomplished that. We will be sure to pass along your feedback so that our team can grow from it. Thank you, April B.
WORST EXPERIENCE ever 😠😡🤬, yesterday my sister went to pick up her wedding dress and they didn't had it ready for the 5th time, they still had to do more alterations, they keep on giving her the round and round, discriminating her because she doesn't speak any English, and to top it of the seamstress told her "you better not gain more weight, other wise you will have to pay more" what kind of services is that, after talking to the manager she told my sister that she was just going to cancel her dress alterations, and we a... read more
Went shopping for my 25th Wedding Anniversary and I was not very pleased with the girl assigned to our appointment, she kept disappearing. Every time I came out of the dressing room she was no where to be found. My Daughter and Daughter in law were trying on dresses, we had to help each other. On my 4th dress that I said yes to, she was finally available. I'm hoping I have a better experience with alterations when I go. Another very upsetting incident happened on Tuesday, June 26th the day of our scheduled fitting. Bot... read more
Business response:
Hello Yvette, thank you for taking the time to provide us with your feedback. Your response will be used in training and coaching to ensure we do not fall short of exceptional service in the future. The happiness of our guests is our number one priority and we are sorry to hear that we did not provide you with a once in a lifetime moment. Thank you again for your feedback, we will be sure to share it with our management team. Thank you, April B.
I had such a poor experience, I am so disappointed. Firstly, when I went for the first time, the person who “helped” me was no help at all. She was more concerned with the wedding party that walked in after me. She gave me a choice of three dresses (none in my size). I walked out. However, my sister, the bride, wanted us to all match, so I went back again. This time I had someone who cared and helped me find a dress that was perfect. However the dress was not available in time for the wedding (had the first attendant been he... read more
Business response:
Hi Tarah. We are saddened to see that you were not happy with your dress. We would like to hear more about your experience. Please send us an email to dbcares@dbi.com (Attn: April B/ long Beach) with more details. Thank you, April B
I took my MOH and one of my bridesmaids to look at dresses for them. The one I wanted wasn't available for them to try on at that store because it was a newer style. The sales associate checked the system and none of the other stores have samples to try on either. I had the girls try on the long version of the dress in hopes that it'll fit them the same as the knee length one I want them to wear. These stores should keep stock of all the dresses they advertise or at least have them in a store close enough to go to.
It was ok. I got my dress from another store but my bridesmaids got their dresses. They are great dresses. I hate how expensive it is to get a dress altered
CS was great till the appointment went over an hr.
Business response:
Hi Jennifer, we are thrilled that you had great customer service during most of your visit with us. However we deeply apologize that you appointment went over the original timeframe. David's Bridal realizes how important your time is and we strive to give each of our customers the individual attention they deserve and I want to sincerely apologize if you feel we fell short of providing that for you. It is our mission to give our customers the ?once in a lifetime? experience that they deserve & will use your feedback to en... read more
Poor customer service. Not very attentive even with an appointment.
Frequently asked questions about David's Bridal Long Beach CA
How is David's Bridal Long Beach CA rated?
David's Bridal Long Beach CA has a 4.7 star rating with 3,642 reviews.
When is David's Bridal Long Beach CA open?
David's Bridal Long Beach CA is open now. It will close at 7:30 p.m.