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David's Bridal Mobile AL
- Bridal
- Mobile, AL
About this business
Location details
3342 Airport Boulevard, Mobile, AL, 36606, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
I am never ordering anything from here again😡
Business response:
Hello Kiawana, we are so sorry to see that our team did not provide you with 5 star service. We certainly would like to know where we could have improved, can you please send us an email to dbcares@dbi.com with ATTN Jessica H in the subject line so that we may talk with you further about this and see if you would be willing to give us another chance? Thank you, Jessica H.
RecommendedTenia was helpful and patient. She listened well to my daughter's wants and our budget. Although, we spent more🤣. She helped to make my daughter feel special. Also, the manager there was very kind, thoughtful, and very helpful throughout the process. When I need myself a beautiful dress, I definitely know where I'm going. Thank you ladies for a lovely experience. Grateful mom🤩
Business response:
Hi Christy, congratulations to your daughter on saying yes to the dress, how exciting! It sounds like our team did an incredible job assisting her on her bridal journey. Thank you so much for taking the time to share your memorable experience with us. Best wishes, Jessica H.
No matter young or old everyone loves to be bride . 1st or 7 wedding they didn’t make you feel pretty , didn’t give you the opportunity to be beautiful,, my wedding over can’t take it back but they could of been more helpful
Business response:
Hello Charity, we would like to apologize on behalf of David’s Bridal for the service you received in our Mobile store. Your experience does not reflect what we as a company strive to achieve for our guests. It is our mission to give our customers the “once in a lifetime” experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. Please email us at dbcares@dbi.com (Subject: Attn. Jessica H) to discuss further. Best wishes, Jessica H.
I was very disappointed with the way we were treated about too wait 30 mins for a bridal expert which was no issue. But for the lady too tell us to we can look at dresses and grab it if we like just dont touch the back isle that's also fine but another lady (employee) came and snatched the dress I wanted too try on and said you cant pull any dress off the shelf.. So I left and went somewhere else it was an amazing experience I was welcomed and treated too all my needs it was super personal.
Business response:
Hello Arron, we would like to apologize for the unprofessional-ism you experience on your recent visit. The happiness of our guests is our number one priority and we are sorry to hear that we did not provide you with a once in a lifetime moment. Thank you for your feedback, has been address with our management team. Thank you, DBI.
I am so upset disappointed with today my daughter has already paid over $2000 for her dress and had appt today for her final fitting and pick out mother’s dress the difference between was amazing . It was madness prom M G they was grabbing dresses and fighting over them. She left in tears 😭
Business response:
Hello Betty, this is not the type of service we expect to provide for any of our guests. We would love the chance to speak with you further regarding you and your daughters experience in store. If you are interested please contact us at dbcares@dbi.com (Subject Attn. City/Store Location) Thank you. DBI.
I contacted customer service as website clearly state some items are able to be exchanged. I do not want to return the dress - I need to exchange it for something else. New with tags and in original bag. I've bought 4 dresses from the Mobile store for my daughters but will buy no more. Customer Service told me their were signs stating sales were final. I was there to shop - not read. It would've been nice to be informed of the policy.
Business response:
Hello Leslie, we would like to look further into your situation and help find a resolution to your issue. Please email us at Dbcares@dbi.com (Attn. location), so that we can gather more information and further assist you. Thank you, April B
I made an alterations appointment a week in advance for my bridesmaid dress, and they did not bother to put it in the system. I drove over an hour just to be told that I would have to come back at another time if I wanted to be served. I will be taking my alterations business elsewhere.
Business response:
Hello Harley. We would like to apologize for inconvenience that our team has caused. We strive to create a seamless process for all our guests, and unfortunately we did not provide that for you. We will be sure to address your concerns with our Mobile team to ensure it will not happen again. If you would like to discuss your experience or if you may need any further assistance please do not hesitate to reach out to us at dbcares@dbi.com. Thank you, April B.
no customer service at all
Business response:
Hello Kaitlyn. We are upset to hear that your time with us was not more enjoyable. We want all of our guests to receive the experience that they deserve and apologize for not providing you with it. We will be bringing this to the attention of management. Thank you, April B.
The hours were not changed on the website and I made 2 trips to the store on days they were now closed and at a time that was changed. I live over an hour away so it was an inconvenience to me. I picked out a bridesmaid dress, size, color and style. The dress that came in for me was the wrong color, wrong style and wrong size. Very poor experience with David’s bridal. I do not recommend unless you are planning several months in advance.
Business response:
Hello Monica, we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. We would love the chance to talk with you further to address these concerns. If you are interested please contact us at dbcares@dbi.com (Subject Attn. April B City/Store Location) Thank you. April B
Frequently asked questions about David's Bridal Mobile AL
How is David's Bridal Mobile AL rated?
David's Bridal Mobile AL has a 4.9 star rating with 4,412 reviews.
When is David's Bridal Mobile AL open?
David's Bridal Mobile AL is open now. It will close at 7:30 p.m.