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David's Bridal Pinole CA
- Retail
- Pinole, CA
About this business
Location details
Pinole Vista Crossing, 1212 Fitzgerald Drive, Pinole, CA, 94564, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
I bought my wedding dress and had a fantastic experience, Stacy in Pinole was amazing. I took two of my bridesmaids back to buy dresses and it was a really bad experience. We are trying to be cost friendly because its a dress that will never get worn again and 2 of my bridesmaids are coming from out of town. We finally found one on clearance that was available in the sizes and color we needed. The tag said $99, the guy helping us told us that in his records the dress was $159 but he would check with the manager to see if the... read more
Business response:
Hi Stephanie, we are very sorry to hear that your trip to David?s Bridal was less than satisfactory. It is our mission to give our customers the ?once in a lifetime? experience that they deserve and we will use your feedback to ensure that we do not fall short of exceptional service in the future. If you would be willing to give us another chance or if you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn: Steven E. ? (Insert City/Store Location)). Best wishes, Christine G.
Very dissatisfied with David's Bridal, and their very poor customer service. Their associates are commission sales driven, and only driven by that motive. About a month and a half ago, on the phone I specifically asked the sales rep to help my bridesmaid order her dress online. She ignored what I asked & did not do this. When my bridesmaid left the store, she told me the rep kept telling her to do it online herself. The sales rep (Ruva) did not listen to me, and chose not to do her job because she wasn't getting a commissio... read more
We bought my daughters dress in Sacramento and were told that it should cost no more than $250.00 for alterations.. The manager was standing there as that was said. They said we could go to any Davids Bridal. We figured we'll go to the one in Pinole. We went there yesterday and we're surprised by the charge for the alterations. It was almost $500.00. We paid $650.00 for the dress. We obviously complained and they took about $50.00 off. Needless to say corporate will get a letter. That's an outrageous charge.
There customers service was not good at all. No one asked if we needed help or even looked our way. Not a good experience.
The staff isn't the most tactful when it comes to the way they speak to their clientele period although I found my dress I felt little help or courtesy was given to me. Whatever happened to the customer's always right
Business response:
Hello Traci, we are very sorry to hear that your trip to David?s Bridal was less than satisfactory. It is our mission to give our customers the ?once in a lifetime? experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Steven E). Best wishes, Jessica H.
We came for 2 bridesmaids.. and some help with my wedding dress. The seamstress for my dress was rude. The dress assistant was attentive until she got her second appointment.
Business response:
Hello Diane, thank you for sharing your feedback. We would like to apologize that you are not 100% pleased with our store. We will be sure to share your feedback with our team to make sure this does not occur again. We would like to thank you for taking the time to provide us with your feedback. Your comments will help to grow as a company. Thank you, Steven E.
Please have better customer service. Worst experience here.
Business response:
Hi Rachel. We are disappointed to see that you were not satisfied with your service. We would like to hear more about your experience. Please send us an email to dbcares@dbi.com (Attn:EllicePinole). Thank you, Ellice J.
The only business practice I find tiring and outdated is overbooking appointments. How are 6 women supposed to pick out gowns in 15 minutes? The place was insane busy and it felt like the people were doing their hardest to shove us out the door. However the lady assisting our bride was wonderful and took time with her. I feel bad for them that their company would force them to continue this practice of double and triple booking when it's terrible customer service for them to do so.
Business response:
Hello Monica. While we are happy that you enjoyed your service, we apologize if you were made to feel rushed on your visit. While our stylists do sometimes need to work with more than one guest at a time, we try to ensure that each guest still gets the attention that they deserve. We appreciate you feedback on this matter however, and will share it with our teams. Thank you, Ellice J.
Frequently asked questions about David's Bridal Pinole CA
How is David's Bridal Pinole CA rated?
David's Bridal Pinole CA has a 4.6 star rating with 2,842 reviews.
When is David's Bridal Pinole CA open?
David's Bridal Pinole CA is open now. It will close at 7:30 p.m.