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David's Bridal Pinole CA
- Retail
- Pinole, CA
About this business
Location details
Pinole Vista Crossing, 1212 Fitzgerald Drive, Pinole, CA, 94564, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
They told us we couldn't bring champagne yet a family had it last week. Plus we were told they didn't have water. Then another associate brought all 11vofbus ice cold water. I think they a little racist
Business response:
Hello Gisselle, thank you for your rating. We are so sorry to see that we were not able to provide you with a 5 star experience. Please email us at DBCares@dbi.com (Attn.Steven) with more information on how we can better assist you. Thank you Steven E.
Business response:
Hi Lindsey, we are so sorry to see that our team did not provide you with 5 star service. We certainly would like to know where we could have improved, can you please send us an email to dbcares@dbi.com with the store location & ATTN Jessica H in the subject line so that we may talk with you further about this? Thank you, Jessica H.
I went to David's Bridal yesterday with my daughter Kayla. We had an appointment at 3:30 Sunday and were appointed a sales associate who took us back and seated our group. She took Kayla to look at dresses and Kayla advised her on what her budget was. She immediately came back to us with her clipboard and asked who was responsible for paying for the dress. I noticed up front that there was a payment plan and inquired about it so we can continue dress shopping. Once our associate found out what our budget amount was, her whol... read more
Business response:
Hello Chrissy, we can?t apologize enough for your recent experience. Shopping for a bridal gown is such a special moment and we?re disappointed that your visit fell short of your expectations. Please know that we value the feedback that we receive from our customers, as it allows us to improve the service that we offer. We hope that you?ll take a moment to email us at DBCares@dbi.com ATTN: Jessica H. & the store location in the subject line with your daytime phone number so that we can learn more and see if there?s an opport... read more
We were there on 2-12 looking for my daughter's bridal gown. 1st appointment anywhere in this process. Brought 7 people with us as we were all excited to start this search. Got many annoyed looks when they realized that we were all together. We understood when they told us that there would not be enough seating for all of us. No problems. Was disappointed to see no platform with mirrors for brides to see themselves in the dress. Ok, we took pictures so she could see. The girl that helped us was not happy at all. Very sour p... read more
Business response:
Hello Jenny, we are very sorry to hear that your trip to David?s Bridal was less than satisfactory. It is our mission to give our customers the ?once in a lifetime? experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. If you would be willing to give us another chance or would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jessica H). Best wishes, Jessica H.
Drove 2 hours for my best friend (the bride) only to be scolded because I chose 3 dresses instead of 2 to try on. As if I knew what the protocol was? She was condescending and just plain rude. To top it off, the bride was under the impression that ALL dresses would be available to order before her wedding. Not the case! We had to decide on our second choice because the one we wanted was not available THREE MONTHS IN ADVANCE. Quite unnerving and upsetting to say the least. I know if I get married I won't be choosing davids br... read more
Business response:
Hi Shauna, we are very sorry to hear that your trip to David’s Bridal was less than satisfactory. It is our mission to give our customers the “once in a lifetime” experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. If you would be willing to give us another chance or would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn Jessica H.). Best wishes, Kristen W.
Let's see where to start. My daughters dress was paid in full the day she ordered it. So David's already made a ton of money from her. We booked the bridesmaid appointment when they told us to. Not only was the entire wedding party treated like they were garbage so was the bride!!! Couldn't bother to help her. Bitched when they had to find sizes or even go look. Most of the gowns we pulled ourselves. They couldn't bother to help anyone even when asked!!! We had to chase them every where. They were rude as hell to everyone li... read more
Business response:
Hi Chantel, we are very sorry to hear that you, your daughter & her bridal party were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. We would love the chance to have you back to deliver a better experience and to rebuild your trust. Please contact us at dbcares@dbi.com with (Subject Attn:Jessica H.), we look forward to assisting you. Thank you, Kristen W.
My wife order a dress 8 months ago, 4 months after they called her that the dress arrived when she went found out it was the wrong color! She ordered coral and they sent it purple! Not even close! They ordered again and they never called her back to explain anything if she even was going to have the dress on time! HORRIBLE CUSTOMER SERVICE!
Frequently asked questions about David's Bridal Pinole CA
How is David's Bridal Pinole CA rated?
David's Bridal Pinole CA has a 4.6 star rating with 2,842 reviews.
When is David's Bridal Pinole CA open?
David's Bridal Pinole CA is open now. It will close at 7:30 p.m.