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David's Bridal Rochester NY
- Bridal
- Rochester, NY
About this business
Location details
3333 W Henrietta Rd, South Town Plaza, Rochester, NY, 14623, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
Great help and advice
Business response:
Hi Jennifer, we are so glad our staff was able to provide you with an excellent customer service experience. Best wishes, April B.
She was quick and on her feet when getting our dresses!!!
Business response:
Thank you for your rating Xeni, we are very excited to know you enjoyed your time with us. Best wishes. Steven E.
She did good she was very cheerful lots of respect help me alot answer questions and she ask me how i felt in every dress
Business response:
Hi Kristy, thank you so much for your star rating! We are thrilled to hear that you had a great experience with us! If you need any assistance in the future or if you would like to tell us more, please send us an email to dbcares@dbi.com. Thank you, Christine G.
:))))))
Business response:
Hi Dana, thank you so much for your star rating! We are delighted to see that you had such a wonderful experience with us! Should you need any assistance in the future or if you would like to tell us more, please send us an email to dbcares@dbi.com. Thank you, Christine G.
Had a great time found just what i wanted my stylist was wonderful
Business response:
Hello Emily, thank you for taking the time to share your experience with us. We are glad to hear that our team was able to provide you with such a wonderful experience! Should you need any additional assistance in the future, please let us know. Best wishes, Christine G.
Lori was wonderful really listen d to what we were looking for.
Business response:
Hello Jaylea, thank you for taking the time to share your experience with us. We are glad to hear that Lori was able to provide you with such a wonderful experience! Should you need any additional assistance in the future, please let us know. Best wishes, Christine G.
It was very nice out consultant( Diane) was great! I Would just recommend a more 1 On 1 experience, everyone else around you trying on dresses is destrating.
Business response:
Hello Claudia, we are so sorry to see that our team did not provide you with 5 star service. We appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. If you would be willing to give us another chance or would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. CiaraD). Best wishes, Jessica H.
Worst experience EVER! I had a scheduled appointment to come in to look for a wedding dress. I came in on time and was told my consultant wasn't there to go ahead and start to look around. Another consult was put with me while I waited for the assigned consultant and asked pant size and just told me the areas I can look,but nothing more than that. So obviously very overwhelmed have no idea what I'm looking for and no guidance at ALL. My consultant finally comes in 30 mins late. She seemed pretty unfriendly and distracted thr... read more
Business response:
Hello Kelly. We cannot apologize enough for the quality of service you received during your recent visit. We would never want any of our guest to feel uncomfortable or receive substandard service. We would never condone unprofessionalism and will be bringing this incident to the attention of upper management so that the appropriate follow up can be had with this team. Thank you, Ellice J.
Let me start by saying, this is not my first experience at a David's Bridal, but it was at this location. I live in VA and am visiting my sister here in NY. We decided to go shopping for her Maid of Honor dress for my wedding in September. Upon entering the store, we were greeted very abrasively because we did not have an appointment. My sister and I apologized, as the location that I have shopped at five times before (for myself and the other girls in the wedding party) and had no issues with us walking in. We were told "I'... read more
Business response:
Hello Cristina. We would like to apologize to you and your sister for the experience you had in the Rochester store. we hold our stores to the highest of standards when it comes to customer service and would never condone rudeness. We apologize for falling short of this goal and will be discussing this feedback further with the upper management team. Thank you, Ellice J.
Frequently asked questions about David's Bridal Rochester NY
How is David's Bridal Rochester NY rated?
David's Bridal Rochester NY has a 4.7 star rating with 4,625 reviews.
When is David's Bridal Rochester NY open?
David's Bridal Rochester NY is open now. It will close at 7:30 p.m.