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David's Bridal Spokane WA
- Retail
- Spokane, WA
About this business
Location details
Hanson Retail at Market Pointe II, 15319 East Indiana Ave Spaces A & B, Spokane, WA, 99216, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
It’s incredibly poor customer service to LIE to a potential patron as they walk in the door, and when you’re caught in it, demand a Doctor’s note stating the health condition they have that prevents them from wearing a face diaper (also illegal). *Never* stepping foot in your store again, and sending every bride to be I ever meet in the opposite direction of your front door, is MY new normal. Shame on you.
Business response:
Hello Twinkle, we would like to apologize on behalf of David’s Bridal for the service you received in our Spokane store. Your experience does not reflect what we as a company strive to achieve for our guests. It is our mission to give our customers the “once in a lifetime” experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. Please email us at dbcares@dbi.com (Subject: Attn. Jessica H) to discuss further. Best wishes, Jessica H
I’m a bit disappointed to be honest... I had a wonderful time trying on dresses and Kirsten and the (blonde) Sales Manager were AMAZING at finding dresses in my style and within my budget. I finally found a beautiful new David’s Bridal mermaid dress, cost $799. Unfortunately, the dress was special order only and it would not get here in time for our big day. Time frame for delivery was 9 months. The option was to special order the dress today only so it could get here in time and sign up for a credit card with no interest f... read more
Business response:
Hello Danielle, we are so sorry to hear that our team has disappointed you. Our prices do vary from time to time during in store or online only sales. Shopping for a bridal gown is such a special moment and we’re disappointed that your visit fell short of your expectations. Please know that we value the feedback that we receive from our customers, as it allows us to improve the service that we offer. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jessica H). Best wishes, J... read more
I found a dress that I had loved. The associate said it fit me perfectly, so I would pay maybe $200 max in alterations. When it came time for my alterations, they charged me $700 which was almost more than the dress. If I would have known alterations would be this expensive, I would not have bought the dress. I went to pick up my dress from alterations, it did not fit me. They charged us more money to fix their own mistake. They ended up having to alter it and change what they did 3 times, which put my dress in a time crunch... read more
Business response:
Hello Taylor, we are so sorry to hear that our team has disappointed you, and we appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jessica H). Best wishes, Jessica H.
On 10/14/18 my Bridal Party (4 Bridesmaids and Flower Girl) and I went to Davids with an appointment to find their dresses. The first associate who helped us was great- funny, helpful, etc, she made us feel valued. We got transferred to Emma who was in charge of Bridesmaids dresses and she had the opposite disposition. Her attitude was sub-par, lacked engagement and we felt like she had no desire to help us. Her energy was low. When my Maid of Honor grabbed a Juniors dress (without directions on where in the store to loo... read more
Business response:
Hello Kristen, we are very sorry to hear that your trip to David?s Bridal was less than satisfactory. It is our mission to give our customers the ?once in a lifetime? experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jessica H). Best wishes, Jessica H.
Business response:
Hello Ashley, we are so sorry to see that our team did not provide you with 5 star service. We certainly would like to know where we could have improved, can you please send us an email to dbcares@dbi.com with ATTN Jessica H in the subject line so that we may talk with you further about this? Thank you, Jessica H.
I am sooo disappointed with my experience. I went in to find my wedding dress and I did! We went to pay and it kept ringing up for the wrong price. So we kept telling her no, the tag said this price. So she called over her manager who was extremely rude, and instead of checking the dress, she just discounted the price to what we said it was. Well turns out the reason it was ringing up for the wrong price is because it was the wrong dress!! Not even similar. So now I have to drive out another two hours to see if someone will ... read more
Business response:
Hello Amy, we can?t apologize enough for your recent experience. Shopping for a bridal gown is such a special moment and we?re disappointed that your visit fell short of your expectations. Please know that we value the feedback that we receive from our customers, as it allows us to improve the service that we offer. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jessica H). Best wishes, Jessica H.
They were horrible. The one on one personal attention for a bride to be was non existent. They did not assist us in any way. Will never go back.
Business response:
Hello Angela, we are very sorry to hear that your trip to David?s Bridal was less than satisfactory. It is our mission to give our customers the ?once in a lifetime? experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jessica H). Best wishes, Jessica H.
I had the worse experience! I would never return nor recommend to my worse enemy. At first they seemed very nice by quickly turned into a carsales men. Promised me I could make payments on my dress, cried, did the whole bell thing and last minute was like sorry, I need all the money now. I did purchase my dress there because of the sale and I was truly in love. Received the dress, made me sign for it and wouldn't even help me try it on. At which point it didn't fit and I was shit out of luck. HORRIBLE EXPERIENCE!!!
Business response:
Hello Tineka, we are so sorry to hear that our team has disappointed you, and we appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jessica H). Best wishes, Jessica H.
Absolutely a HORRIBLE experience. So bad I spent 47 minutes on the phone with corporate customer service. The "stylist" was SO rude to my party and I she was complaining that she kept getting called over the intercom. Even when she wasn't getting called she would disappear for long periods of time during my appointment. I finally said enough and said let's just do my bridal party's appointment now, she wasn't present for that at all she literally handed me her clipboard and told me to just write the information down. When I ... read more
Business response:
Hello Vanessa, we are very sorry to hear that your trip to David’s Bridal was less than satisfactory. It is our mission to give our customers the “once in a lifetime” experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jessica H). Best wishes, Jessica H.
Frequently asked questions about David's Bridal Spokane WA
How is David's Bridal Spokane WA rated?
David's Bridal Spokane WA has a 4.7 star rating with 3,903 reviews.
When is David's Bridal Spokane WA open?
David's Bridal Spokane WA is closed now. It will open tomorrow at 10:30 a.m.