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Denny Menholt Rushmore Honda
- Car Dealers
- Rapid City, SD
About this business
Location details
1632 E Mall Dr, Rapid City, SD, 57701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Denny Menholt Honda never informed me of all the extra maintenance costs associated with this new Honda. Although I purchased a complete maintenance package, the additional (not covered) maintenance costs are ridiculous. At 30k miles it will cost me around $800 in maintenance. I do not know if they are doing this because I purchased a lifetime warranty or if this is standard for a Honda. Also, they sold me a PermaShield warranty that includes the windshield repair. I got a rock chip crack a month ago, and they don’t even hav... read more
Business response:
Hi Richard, thank you for writing. We are sorry to hear you haven't had a 5-star experience with us. If you have any questions on your warranty or maintenance, please give us a call at 605-348-4468 and our general manager would be happy to visit with you. We want to provide you with the best possible service. Thank you.
Talked to the parts department for some help on bearing identification. They told me they have no idea and their techs are busy. I called another honda dealership who was glad to help me. they even did some research, called me back and even emailed me some information. Rushmore honda definitely needs to train the parts department on customer service, and part knowledge.
Business response:
Hi Aaron, thanks for writing. Our records show that you didn't have the VIN when you called, which we need to be able to look up information. Our technicians do not give advice on parts removal over the phone, but we offered to print an installation procedural and mail or email it to you, which you declined. We appreciate the chance to earn your business, and if there's anything else we can help you with, please stop in or give us a call at 605-348-4468.
They treated a fellow business owner very rudely. You never know who your customers may be! ALWAYS be nice!
Business response:
Thank you for your feedback. Due to recent update, you may receive this response twice or dated much later than your initial review was filled out. We are sorry you didn't have a five-star experience with us and are committed to providing customers with 100% satisfaction. If there is still any part of your visit you’d still like to discuss, please let us know at we_care@rushmorehonda.com.
Business response:
Thank you for your feedback. Due to recent update, you may receive this response twice or dated much later than your initial review was filled out. We are sorry you didn't have a five-star experience with us. If there is still any part of your visit you’d still like to discuss, please let us know at we_care@rushmorehonda.com.
Frequently asked questions about Denny Menholt Rushmore Honda
How is Denny Menholt Rushmore Honda rated?
Denny Menholt Rushmore Honda has a 4.5 star rating with 628 reviews.
When is Denny Menholt Rushmore Honda open?
Denny Menholt Rushmore Honda is closed now. It will open at 8:00 a.m.