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Dircks Moving & Logistics
- Transportation Services
- Phoenix, AZ
About this business
Location details
4340 W Mohave St, Phoenix, AZ, 85043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
At this point, if I could list negative stars, I would. Let me start with a short background. My husband just retired after 20 years in the Army, and with 10+ military moves around the world (overseas included), we've never had a worse experience than our recent move from Tucson AZ to Clarksville MD. The salesman was extremely knowledgeable and professional, Scott Krentz, and was great to work with. That's where the "good" experience stopped. Our move was scheduled for June 15th, so this has been going on for a month. I was... read more
Business response:
Thank you for your feedback, Sara. We sincerely apologize that your experience did not exceeded your expectations, as is always our goal at Dircks, and are very sorry to hear about the claim of damage to your items. We have sent you a claims form and have instructed you on how to begin the claims process regarding the claims of damage. In regards to your signed estimate, you selected a binding estimate. Per The Your Rights And Responsibilities When You Move pamphlet that is presented to each customer, a binding estimate is a... read more
horrible place....... ...
Business response:
We appreciate you taking the time to provide us with your feedback Michael, and apologize that your experience did not exceed your expectations, as is always our goal. I have attempted to look further into the details of your move, however I am unable to locate any information associated with this name. We encourage you to reach out to our Customer Service Manager, Jose, at 602-269-5554 to discuss your concerns further and come to a resolution for you.
Although the movers arrived during the “time slot” for pick up, things quickly went wrong at drop off. Richard S., Alberto R., and Daniel were very helpful in the beginning of the move; little did I know they would be stealing right under my nose. To start, they arrived at the new house for delivery an hour and fifteen minutes AFTER the designated meet time. With moving comes open doors and open garages to make sure all items are properly placed. These men took FULL advantage of that “open door” policy. During the move, Ric... read more
Business response:
We apologize that your experience did not exceed your expectations, as is always our goal at Dircks. Accusations of theft are taken extremely seriously, as our employees are held to a very high standard. Because of this, we always encourage that if a customer feels that theft has occurred, that they contact the police immediately. After a thorough investigation by the local Police Department in which our employees, who are background checked and professionally trained, complied, the police concluded that none of the missing ... read more
Moving into your new home should be an exciting, fun time, right? Unfortunately, for my fiancé, I, and our six-month-old daughter this dream became a nightmare. My fiancé was at work, so I oversaw the movers; I facilitated the move so everything went as planned. Although the movers arrived during the “time slot” for pick up, things quickly went wrong at drop off. Richard S., Alberto R., and Daniel were very helpful in the beginning of the move; little did I know they would be stealing right under my nose. To start, they ar... read more
Business response:
We apologize that your experience did not exceed your expectations, as is always our goal at Dircks. Accusations of theft are taken extremely seriously, as our employees are held to a very high standard. Because of this, we always encourage that if a customer feels that theft has occurred, that they contact the police immediately. After a thorough investigation by the local Police Department in which our employees, who are background checked and professionally trained, complied, the police concluded that none of the missing ... read more
Should rename themselves Dirk’s sling and destroy. We moved about three blocks and had more damage and destruction than we had moving across country. I don’t usually like to leave bad reviews, but as I try to dig through the total chaos they left in our new garage, finding more and more broken items and irreplaceable family heirlooms I’m pretty pissed.
Offerpad hired this company to move my belongings on November 11th. My husband did a video walk through of our 2300 square foot home, which also included moving a large outdoor grill, with mobile bar. Matt was very friendly said it would be no problem to do our move. When they showed up Saturday morning with a "bobtail" @ 0830 my husband was told that all of our belongings would not fit and they would only take one truck load. My husband was confused since he had done the video walk through with Matt, who was aware it was a ... read more
Business response:
Hi Holly, we appreciate the feedback and apologize that your experience did not meet either of our expectations or standards. We understand how stressful moving can be, and truly apologize for adding to that stress and frustration. I have reached out to your move coordinator to assist you in beginning the claims process for the damaged items stated. Please let us know if you need any assistance with this along the way. Again, we sincerely apologize for your experience and will work diligently to correct the issues throughout... read more
Go to my page if you want to see how Dirck's ships and handles your items. My post is public. Nice damage. I'd type more but I will end up with profanity so for now just look at the pics on my page
Business response:
Hi Liz, we appreciate the feedback and apologize that your experience did not meet either of our expectations or standards. We understand how stressful moving can be, and truly apologize for adding to that stress and frustration. It is my understanding that you spoke with our Customer Service Manager this morning to get started on the claims process. Please let us know if you need any assistance with this along the way. Again, we sincerely apologize for your experience and will work diligently to correct the issues throughou... read more
You aren't even worth THAT ONE star. We discussed up front my moving needs at my initial appointment and then sent unprofessional movers that left the job without moving ONE BOX to the new place. I find this situation ridiculous and I spoke to Marcy a lot. She knew what was going on and I guess a signed contract means nothing to your company.
Frequently asked questions about Dircks Moving & Logistics
How is Dircks Moving & Logistics rated?
Dircks Moving & Logistics has a 4.4 star rating with 453 reviews.
When is Dircks Moving & Logistics open?
Dircks Moving & Logistics is closed now. It will open at 8:00 a.m.