Kickball466 on DealerRater
10 years ago
03/29/2013, 05:34 AM
I am from the central valley (Fresno Area) and after weeks of dealing with shady Nissan dealerships in my area I was placed in contact with Sergey Ulchenko at Downey Nissan through the Consumer Report car buying program. The deal sounded way too good to be true when I was given the offer and in all honesty I figured I was going to get the bait and switch. I spoke with Sergey over a few days and he was well aware I was unable to make it down right away and he assured me he would hold the car for me. I frequently sent him questions via text and he quickly answered them. He sent me photographs of of the vehicle and the questions he answered were thorough.
I received a break down of the price and rebates I would be receiving along with the finance I requested. Sergey said everything would be prepared by the time I arrived. I drove 3 1/2 hours to Downey Nissan thinking the whole time I was more than likely dealing with just another dealer and going to waste my day.
Upon arrival Sergey showed me the vehicle he held for me and assured it was EXACTLY what I wanted. Sergey then took me into "THE ROOM" where he showed me the break down of what the offer was. This is where I figured things would change. What Sergey showed me was to the PENNY of what we spoke about over the phone and the quote he emailed me. The finance was all set up too and no surprises. Sergey said everything would be prepared and it was.....I was out of there in an hour.
Sergey then showed me all the features on my vehicle and was very familiar with it since he owned one himself. The car was cleaned, fueled up and floor mats were in their place. Sergey even helped me get my rental returned before I left.
This has been my best experience with a dealership ever. Everyone at Downey Nissan was easy to work with. If Sergey moved to a dealership in San Diego I would make that drive, just to have the easy experience.