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Dr. Joseph Elmalem & Associates
- Optometrists
- Newmarket, ON
About this business
Location details
17600 Yonge St, Newmarket, ON, L3Y 4Z1, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | 11:00 a.m. to 4:00 p.m. |
I visited today and it was one of the worst experiences ive had. Dr Joseph e wasn't friendly at all. At the end of the session I asked him about my dry eyes and he said very rudely you didn't address it in the beginning and he turned his back away from me in a very dismissive way like my question annoyed him. I didn't know that I had to address dry eyes in the beginning. I just thought a comprehensive exam means just that . But I am sorry for my ignorance but to dismiss someone like they don't matter is just unprofessional. ... read more
Business response:
Dear Paul, Thank you for for letting us know about your experience today. We strive to provide excellence in service and clearly we missed the mark with you today and for that I apologise. It was not our intention to make you feel embarrassed or unheard. We take your comments seriously and will learn from your experience and adapt our behaviour to be more sensitive in the future. Again, thank you for your feedback.
Frequently asked questions about Dr. Joseph Elmalem & Associates
How is Dr. Joseph Elmalem & Associates rated?
Dr. Joseph Elmalem & Associates has a 4.9 star rating with 1,258 reviews.
When is Dr. Joseph Elmalem & Associates open?
Dr. Joseph Elmalem & Associates is closed now. It will open tomorrow at 10:00 a.m.