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DraftKings at Casino Queen
- Hotels
- East St Louis, IL
About this business
Location details
200 Front St, East St Louis, IL, 62201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 3:00 p.m. | |
| Tue | 8:00 a.m. to 3:00 p.m. | |
| Wed | 8:00 a.m. to 3:00 p.m. | |
| Thu | 8:00 a.m. to 3:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Unbelievable. If I could give the cleanliness of this property a 0 I would. The carpet was filthy,. Dead bugs in the drawers, walls dirty, bathrooms nasty. I don’t understand why they would have the nerve to rent out rooms in this condition. You get what you pay. I hate that staff is so nonchalant about it. You complain and they say we have to investigate. Investigate what. I have photos. The kicker was, my grandson had his shoes off and by the time we inspected the room his socks were filthy, SMH. Avoid this place at all co... read more
Business response:
Hello Sheri and thank you for your feedback. We sincerely apologize for the experience you had during your stay. Our team is committed to providing excellent customer service, and our staff follows procedures to ensure that all concerns are properly addressed. We understand your frustration, and we are reviewing your comments to ensure future stays are more comfortable. We appreciate you bringing this to our attention and hope to have the chance to welcome you back for a better experience. If you have any further concerns, p... read more
Stains all over the carpet in the room, stains on chair, dirty bathroom floor and countertop and dirty toilet
Business response:
Hello Colby and thank you for your feedback. We apologize for the cleanliness issues you encountered during your stay. We appreciate you bringing this to our attention and will ensure these concerns are addressed. We hope to have the opportunity to provide a better experience in the future.
The sink drain was clogged. Turned the water on either bugors or lugis came up when it filled the sink. Brought it to the front desks attention said they would send maintenance up they never came.
Business response:
Hello Antonio and thank you for your feedback. We apologize for the inconvenience you experienced with the sink drain. We understand how frustrating this situation must have been. While our team was notified, it seems the issue was not resolved during your stay, and we regret that. We appreciate you bringing it to our attention, and we will ensure that future requests are handled more efficiently. We hope to have the opportunity to welcome you back for a more comfortable experience. Please feel free to reach out if you need ... read more
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Business response:
Hello Andrew and thank you so much for taking a moment to rate us! If you have any specific concerns or suggestions on how we can improve, please feel free to share them with us. We thank you for choosing to stay with us and we look forward to having you again!
Lots of stains on the carpet in the room. Overall felt unclean.
Business response:
Hello Ryan and thank you for sharing your feedback. We sincerely apologize for the issues you encountered with the cleanliness of your room. A clean and comfortable environment is a priority for us, and we regret that we fell short during your stay. Your comments about the carpet and overall cleanliness have been shared with our housekeeping team for immediate attention. We appreciate you bringing this to our attention, and we hope to have the opportunity to provide you with a more pleasant experience in the future.
Having a shuttle to the Enterprise Center was a huge convenience. Room was not clean. For example, handles of drawers has dirt and crumbs, floor is filthy with dirt and stains, coffee pot was caked with dust.
Business response:
Hello Cathleen and thank you for taking the time to share your feedback. We’re glad to hear that our shuttle service was a convenient feature for your stay. However, we sincerely apologize that your room did not meet the cleanliness standards you deserve. Cleanliness is a top priority for us, and we will address the concerns you raised with our housekeeping team to ensure this is corrected. We appreciate you bringing this to our attention and will work hard to improve our service. If you choose to stay with us again, we woul... read more
Didn’t change my bed sheets
Business response:
Hello Simon and thank you for sharing your feedback. We always aim to provide our guests with the highest level of comfort, and we understand the importance of fresh linens during your stay. We’ve shared your comments with our housekeeping team and will be meeting with them to ensure this doesn’t happen again in the future. If there's anything else we can do to enhance your experience, please don’t hesitate to let us know. We look forward to welcoming you back in the future.
Business response:
Hello Dorothy and thank you so much for taking a moment to rate us! If you have any specific concerns or suggestions on how we can improve, please feel free to share them with us. We thank you for choosing to stay with us and we look forward to having you again!
Meh, ok for a night Fine for a night. Stains on carpet. Lid broken on coffee pot.
Business response:
Hello Cori and thank you for sharing your feedback. We're glad to hear that your stay was fine overall, but we sincerely apologize for the issues with the carpet stains and the broken coffee pot lid. We’ll address these issues with our housekeeping team to ensure a better experience for future guests. We appreciate you bringing this to our attention and hope to provide a more enjoyable stay next time!
Frequently asked questions about DraftKings at Casino Queen
How is DraftKings at Casino Queen rated?
DraftKings at Casino Queen has a 3.9 star rating with 10,853 reviews.
When is DraftKings at Casino Queen open?
DraftKings at Casino Queen is closed now. It will open at 8:00 a.m.