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Edie Williams - State Farm Insurance Agent
- Insurance
- Ponte Vedra Beach, FL
About this business
Location details
330 A1A North, Suite 324, Ponte Vedra Beach, FL, 32082, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
She never responds personally when requested, has people that take money off your card( like 6 months instead of the three months you asked) before YOU SAY " OK" ( OOOP, Already hit the button was her excuse) Also cant gat a billing address right in 2 years and Bill's you at the higher rate of where its garaged....I have had more aggravation and problems with this agent and NEVER felt so TOTALY IGNORED OR UNIMPORTANT as with Ms Williams!! it takes weeks of trying to get her personal attention to get something straight...... read more
Business response:
I'm sorry you're so frustrated Bryan. As you know, I've personally talked and exchanged emails with you many times. I truly appreciate your loyalty to State Farm. For 17 years, my State Farm Agency has taken great pride in creating a culture of exceeding the customer's expectations, providing quality and ethical advice, and if there is a misunderstanding or problem, communicating openly to address the concerns with dignity and timeliness. Thanks for the feedback and I'm sorry our relationship isn't working out.
RecommendedEdie is a very good State Farm agency owner!!
Business response:
Awwww...thanks Jack! Couldn’t do it without my amazing team. We appreciate your loyalty!
RecommendedThey always take care of me and yes they have made mistakes but Edie was there to handle it which is invaluable.
Business response:
We do our best to make your life easier, but when there's something you need our help on, we're grateful you know we're there for you then too. Thanks for recommending us!
Recommendedgreat customer service. always leave my call with them with a positive vibes.
Business response:
We love your comments so much! Good vibes and taking care of you are the goals of our culture. Thanks for validating it!
State Farm refusing to cover damages their driver caused to my vehicle and then has the audacity to suggest it was prior damage. Big business doing what it can to skirt their responsibilities. Another to big to fail business with a lack of integrity SURPRISE! Check out State Farm Insurance Sucks! on facebook before doing any business with these crooks.
Business response:
Hi Daniel- I"m sure sorry you experienced a less than stellar experience during your claim. I don't see you as a customer in my Agency's book of business, but if you were involved in an accident with one of my customers, I'd be happy to help look at the claim. Our goal is to make sure everyone - even claimants- understand and support how a claim is settled. If you haven't already done so, you can contact the Claim Rep who handled your claim, ask to speak to management and have the claim evaluated again. Best wishes and i... read more
They never answer the phone or return voicemails from May 24th until now. And it’s not even about a claim or anything, I’m anting to give them more of my money by adding an additional driver and car to our current policy. They are the worst in every way possible.
My wife and I have had nothing but problems with this office since moving to Florida in October 2016. Overcharged, rates going up and down $100+ a month with no consistency, office staff blaming past staff for errors or inconsistencies, no return contact. This list goes on and on.. We have been customers of SF for over a decade and this is by far the poorest service from an office we have ever received.
Business response:
Justin, I've reviewed your file and a member of our team talked to your wife today. I welcome the opportunity to talk to you directly. We appreciate your loyalty to State Farm. Edie
Since October I have had nothing but issues with State Farm. We got home owners insurance that ended up almost 25 percent higher than the original quote. When I got a new vehicle they apparently did not add it on my insurance, so I drove the vehicle for several months with out insurance. I received a refund check in December, now they’re saying that it was an error and adding the almost 400 dollars on our bill. I’ve been calling about this last issue for 3 days and can not seem to get a hold on the person that is supposed to... read more
Business response:
Hi Jon and thanks for your comments. I've reviewed your file and welcome the opportunity to talk to you directly about your concerns. I will personally give you a call. Thanks, Edie
I am being forced to pay an extra $100 dollars this month because they charged me the wrong amount last month even after calling to verify the amount last month and being told I wouldn't owe anything else for that month I tried explaining I just moved I don't have an extra $100 right now to pay for a mistake on their end it's in no way my fault I didn't get charged the right amount this is why I called to verify it all my money now goes to feeding my pregnant girlfriend but they don't seem to care or even try to help they ... read more
Business response:
Zane - please give me a call. I personally tired to call you and was also included on an email to you. I look forward to hearing from you. Edie Williams
Frequently asked questions about Edie Williams - State Farm Insurance Agent
How is Edie Williams - State Farm Insurance Agent rated?
Edie Williams - State Farm Insurance Agent has a 4.6 star rating with 207 reviews.
When is Edie Williams - State Farm Insurance Agent open?
Edie Williams - State Farm Insurance Agent is closed now. It will open tomorrow at 9:00 a.m.