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Elephant Insurance
About this business
Elephant Insurance is an auto insurance company that provides consumers with the tools and advice they need to buy and use auto insurance. Elephant is known for its customer focus, innovative pricing, and inclusive work culture. Headquartered in Richmond, Virginia, Elephant is a wholly owned subsidiary of Admiral Group, plc., a FTSE 100 company and one of the U.K.’s leading insurers with a presence in eight countries and millions of customers worldwide. Elephant is a certified as a Great Place to Work®.
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Horrible. I made a horrible mistake getting insured with them. I had someone hit my car and run. My limit for uninsured property damages was 50k. They are refusing to pay the 16k for repairs, covering 12k and leaving me with the rest of the bill. Ive never experienced this with other insurance companies. Ive learners my ******* Buyer beware of Elephant products/insurance.
Been with them for for 4 years my car was hit nov 15 2023, so this is the 1st claim I have filed with them My car still is not fixed I go today to get my rental and the rental was cancelled. Last week they told us to wait for the rental place to call us but never got a call, so this week we get a call, set up rental just to find out it's been cancelled. I'm switching
I got in an accident last year that was not my fault and they charged me $100 more per month because of it. Then when my policy was set to renew this January they told me I now had to pay $700+ per month! This is my only accident on record and I have never had a ticket. DO NOT USE THIS COMPANY. They are criminal. Progressive offered me the same coverage for $250/month. Elephant customer service and claims is abhorrent as well. Absolutely 0 communication and you can never actually get ahold of your claims adjuster until they ... read more
i don't know how the state of ******** allows this business to stay open or conduct business at all. I was hit head on by their insured as she was driving and texting. Elephant accepted liability. And still has not paid me for anything. I have filed complaints with the Department of Insurance and I called Elephant today and conveniently the message says they are closed but lists online hours and on the phone office hours and they should be open. I am so frustrated. I am going to loose my home and be homeless thanks to them p... read more
Much like other reviews, I called to cancel my policy IN ADVANCE (my renewal date was 1/16/24 and I called on 1/5/24 to make sure that I did not owe any additional fees. I was told by a representative that I did not owe anything as long as I cancelled by 1/16/24. I chose to set up 1/15/24 as my end date one day ahead of the renewal to be safe. Now, today, they billed my bank account for $306 for "past due balance from the beginning of my policy back in 2021" and according to them I have been carrying a balance since then. TH... read more
Before my last policy renewal, I was relatively satisfied with the cost of my auto premium. When it came time for my renewal this Dec., Elephant raised it by $200 making my premium over $400. They cited my credit for the increase. The problem with this 'reason' is my credit has pretty much been the same since the start of my auto policy. The only difference is the vehicle loan is paid off. I found a different insurance company and canceled my policy. Throughout the process of managing the policy cancellation, Elephant has be... read more
I was rear ended in a hit and run. I was assigned a claim. No one contacted me, so I eventually contacted someone about my claim by calling more than once. I was authorized a rental.A week passes with no communication. I call and find out my claim has been assigned to a total loss department. I call days later to get a voice mail message saying don't leave multiple messages and don't check back if it hasn't been at least 5 business days. My rental gets auto extended for another week.I have a payment for this insurance due on... read more
Just found out that elephant insurance sold my phone number to the internet. The moment you dont use them all your material is sold. Stay away
I am a silver status member that has been with Elephant Insurance for a few years now, but after how this treatment is after filing a claim I will not be any longer. I had to file a claim on 09/16/2023 and was told a claims adjuster would be in touch with me within 48 hours. I never received a call and when I reached out I could never get the claims adjuster on the phone. He never answered and when someone finally answered it wasnt my actual claims adjuster which gave me the run around after sending in the 911 contact confir... read more
Frequently asked questions about Elephant Insurance
How is Elephant Insurance rated?
Elephant Insurance has a 4 star rating with 3,987 reviews.
When is Elephant Insurance open?
Elephant Insurance is open now. It will close at 6:00 p.m.