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Empire Roofing and Restoration
- Contractors
- Colorado Springs, CO
About this business
Location details
1335 Valley Street, Colorado Springs, CO, 80915, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We had an incredibly painful experience. I cannot recommend them at all. We had a leak develop in August 2016. The repair work involved new windows, and drywall removal, inspections, and patching. We contacted Empire after our insurance company recommended them (we've shared the feedback below with the insurance company). The project manager was next to impossible to get in touch with. Our records show for every three calls/texts/emails we placed to Empire we got one call back. The project manager was frequently late ... read more
Business response:
Mr. Owen, We apologize for the experience you had during your project. While we don’t like to make excuses, we were just hit with the largest hail storms in the history of Colorado Springs, and our staff was spread very thin. We do appreciate the feedback and will certainly be implementing some different strategies to ensure that this experience does not happen again. We do hope the 25% discount on your bill has helped make up for our lack of communication and scheduling delays. As of our last phone conversation, you were sa... read more
Empire Roofing in Colorado Springs was on the approved list with my insurance company so we went with them in March of 2017. It was a very bad experience from the beginning to the end. It is July and we still don't have a city roof inspection so I cannot say if the roof was done well. I do know that I called the police non-emergency number because of the behavior of the roofing team and was told that the Police Department surely would have sent out an officer when they blocked my garage door with their debris truck and re... read more
Business response:
Mrs. Haag, We felt the need to respond to your review. First off, Empire has no control over Regional Building Departments backlog of inspections. At this time it looks like your home has not been visited by an inspector. Your inspection was ordered 3/28/2017, we are currently experiencing wait times of up to 6 months, so please be patient. As with all of our customers over the last 27 years, if there is any problem that the building dept. fails your project for, we will take care of it no questions asked. Your second comp... read more
Frequently asked questions about Empire Roofing and Restoration
How is Empire Roofing and Restoration rated?
Empire Roofing and Restoration has a 4 star rating with 81 reviews.
When is Empire Roofing and Restoration open?
Empire Roofing and Restoration is closed now. It will open at 8:00 a.m.