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Erie Home

4.5

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Location details

10788 Kempwood Dr, Houston, TX, 77043, United States

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4.5323 reviews
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John J.'s profile image
John J. 
3 years ago

All the staff was easy to work with from the sales to the installation. The look of the house when it was complete was fantastic. 

Business response:

Hi, John. Thanks for taking the time to share your positive experience. We truly appreciate it! 

William C.'s profile image
William C. 
3 years ago

Crew was always on time, worked hard, and even after the rain we had stopped, they went immediately back to work. The roof was installed exactly as your salesmen said it would be. Cooperation was an A+. This was a really large roof and the temperature each day was either right at or over the 100 degree mark. That didn’t seem to slow down the crew at all. Clean up was thorough and very timely. We try to always use the best contractors when it comes to working on our home. You folks passed every test. Thank you so very much. ... read more

Business response:

Hi, William. Your feedback is highly appreciated. Thank you for the review! 

Malcom & Wendy C.'s profile image
Malcom & Wendy C. 
3 years ago

The install crew was fast, efficient and professional. They cleaned up after themselves each day. Overall, I’m not just impressed with my new roof system, I’m also impressed with the install. They showed up when they were supposed to and didn’t require more time than scheduled. 

Business response:

Hi, Malcom & Wendy. Your feedback is highly appreciated. Thank you for the review! 

Alicia B.'s profile image
Alicia B. 
3 years ago

The install guys were professional! They came in and got it done in the stated completion time. Cleanup was exceptional, no nails and/or debris found anywhere!! Very pleased with the finished product thus far! 

Business response:

Hi, Alicia. Thank you so much for leaving us an A+ review! 

Arthur R G.'s profile image
Arthur R G. 
5 months ago

New roof installed on May 27, 2025. Cleanup was not great. On June 9 a storm came through and knocked down a tree. The main tree trunk missed my house but several branches rested on the new roof. I contacted Erie Home right away and asked if they could send someone to access any damages after the tree is removed. I notified Erie on June 17 the tree was removed. I also asked Erie to submit a Certificate of Completion to my insurance company with specific information. Today is July 1 and after several text messages and phone ... read more

Business response:

We understand your frustration with the cleanup and delayed response. Please contact us at (800) 684-4628 to address the roof assessment and certificate immediately. 

Kellie S.'s profile image
Kellie S. 
3 years ago

Crew was on time but took longer than anticipated, 1 day job took 3 days. Didn’t complete all work as laid out by the sales rep. Super expensive compared to other roof companies and job was subcontracted out and poorly done. Used my siding materials after they broke my Hardy Plank siding. Also now have to replace entire area of siding that was damaged. Only positive is a 30 year warranty otherwise would be 1 star. 

Business response:

Hi, Kellie. We are sorry to hear about your experience, but we thank you for sharing this with us. We care, and we want to make this better, please get in touch with us at 1-800-684-4628, we want to know more!  

Frequently asked questions about Erie Home

How is Erie Home rated?

Erie Home has a 4.5 star rating with 323 reviews. 

When is Erie Home open?

Erie Home is open now. It is open 24/7.