Extended Stay America - Atlanta - Duluth

Business response:

Blaine, thank you for staying at Extended Stay America. We are glad to know you had an enjoyable stay and that you were satisfied with all that we have to offer. It was a pleasure having you here, and we look forward to welcoming you back when in the area. Sincerely, Hotel Management 

Business response:

James, we apologize for the smell of smoke you experienced on your stay. We work hard to provide a clean and comfortable environment and I am sorry if the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. We hope to have the opportunity to redeem ourselves on a future date. Sincerely, Hotel Management 

Business response:

Vanessa, many thanks for sharing your 5-star rating of Extended Stay America. We are delighted we exceeded your expectations for a fun-filled visit to our area. We hope to have the pleasure of welcoming you again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We take great pride in providing comfortable facilities and rating like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thanks for choosing Extended Stay America for your. We are pleased your stay with us was satisfactory. That being said, we have shared your concern regarding our internet connectivity with our service provider for a quick review. We hope this didn’t overshadow your otherwise great stay and that you will choose us again in the future. Sincerely, Hotel Management 

Business response:

Terry, on behalf of our entire staff, thank you for taking the time to post your nice review of Extended Stay America. We're glad that we impressed you with our facilities and well-maintained accommodations at such a great price. We hope to have the pleasure of having you as our guest again soon. Sincerely, Hotel Management 

Business response:

Julia, thank you for being our guest at Extended Stay America. Our highest priority is to make sure every guest has a relaxing experience and comfortable accommodations, so we are glad we accomplished this while you were here. We hope to have the honor of hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you so much for the wonderful review. We are glad to know your stay at Extended Stay America was satisfactory in every way and that we met and exceeded all of your expectations. Thanks once more, and we look forward to your next visit to the area as we would love the opportunity to serve you again. Sincerely, Hotel Management 

Business response:

Tanisha, thank you for staying with us. It's good to know you overall had a pleasant stay, however, we apologize for your disappointment with the in-suite amenities. As per our brand standards, kitchenware for your suite along with the towels and linens are kept at the front desk and can be exchanged anytime and are complimentary. We will be sure our check-in staff communicates this more clearly going forward. Thanks for your feedback, and we hope to welcome you back again. Sincerely, Hotel Management