Extended Stay America - Atlanta - Morrow

Business response:

Thank you for your recent stay at Extended Stay America. We are happy that overall you enjoyed your visit to our hotel. However, we regret we only had limited channel selections to offer this time. Thank you also for your feedback, and we hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Pamela, thank you for your recent stay at Extended Stay America. We are happy that overall you enjoyed your visit to our hotel. However, we regret the odor you encountered in your room. We take great pride in the cleanliness of our property, and we hope this isolated incident will not keep you from returning to enjoy a great experience next time. Sincerely, Hotel Management 

Business response:

Thank you for your wonderful review of your stay at Extended Stay America. Our goal is to exceed our guests' expectations and make every stay a memorable one. We were pleased to read that we succeeded and that you thoroughly enjoyed your stay. We're thrilled to share your wonderful comments with our entire team to remind them that their hard work does not go unnoticed by our guests. We hope to have another chance to welcome you back in the near future. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America. Although from your rating it seems that overall you enjoyed your stay at our hotel. We regret the issues you faced with the comfort of your bedding. We will follow up on your concerns to ensure we are well poised to serve our future guests. Thank you also for your feedback, and we hope you will consider giving us a second chance the next time you are in the area. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America and for the nice review. We are glad to know you had a good stay and that you enjoyed our ideal location with easy access to the restaurants. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for reviewing your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Thank you for the feedback. Although your stay with us was satisfactory, we are sorry for the cleanliness issues you family had with their room. Please be assured that we have discussed your feedback with our housekeeping team, and we are working on our protocols to ensure that this does not happen again. Also, our pest control provider will service the hotel, and we are working to ensure procedures are being followed to prevent such issues in the future. We hope you and your family will reconsider a future stay as we would ... read more