Extended Stay America - Austin - Southwest

patrick fussell 

on Google

a month ago

This is in a nice quiet neighborhood easily accessible to all major roadways. Everyone is nice. Nicole is great! She will do everything to make your stay a great one. Joseph is kind and helpful. However, you have to pay for upgraded WiFi in order to stream or do video meetings, and I’ve never stayed in a place where housekeeping is not a daily option. 

Emily Richards 

on Google

4 months ago

Casey has been nothing but the best our entire stay she has made sure that we have everything we need and she has even talked with me on numerous occasions just to talk and have a good chat. I highly recommend coming here for your stay that you have the best rooms their spacious they’re clean and the staff is nothing but the best and they also have a coffee bar. This has truly been nothing short but awesome!! Also Casey needs a raise, she takes her customers satisfaction very seriously, and I have never met somebody that is ... read more

Thomas Moore 

on Google

2 months ago

I stayed at this hotel last week and I am quite dismayed at the state of it. There seemed to be signs of termite activity in the ceiling. The room was unbearably humid and the air conditioning unit kept resetting the fan settings, so it did not run consistently during the day while I was away to help clear the humidity. The dishes provided, while sanitized (supposedly), still had stuck-on food particles and fingerprints on them. Additionally, I had a german cockroach make itself a stowaway in my luggage, so that was a gre... read more

Joann T 

on Google

3 weeks ago

Please, do yourself a favor and go to another hotel. The hotel room stinks like chemical bug spray. I killed so many roaches, I purchased roach traps from a local Walmart. The room was damp also. I asked for dishes, none, coffee maker, sorry, all gone. How about a toaster? Nope, all taken, spatula? No don’t have one of those either. I also purchased my own from Walmart. Clean towels? Ok, it will be a few hours. Moving rooms and or hotels unfortunately not an option as a family member staying in the hotel had just had major s... read more

Andrea 

on Google

a month ago

In between homes moved from Illinois. Everyone has been super friendly and helpful. Luna and Joseph are my favorites. There was also a lady the was super helpful at night when I was having some issues with the laundry area. I forgot her name. She switched me some quarters.