Extended Stay America - Bakersfield - California Avenue

Business response:

Thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management 

Business response:

Laura, thank you for being our guest. We are pleased to know you liked our convenient location and were impressed with our service and facilities. It was good to have you here, and we hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Dear Guest, We sincerely apologize for the cleanliness and maintenance issues you encountered, including the interaction with our receptionist. This is not the standard we aim to provide, and we regret that our facilities and restroom did not meet your expectations. We are actively working on improvements to enhance comfort and reliability. Your feedback is important and will be addressed with our team to prevent future concerns. We hope to welcome you back for a better stay. Sincerely, Hotel Management 

Business response:

Dear Guest, We sincerely apologize for any rude behavior you experienced from our staff, as this is not reflective of the service standards we expect. We also understand your concern regarding the surrounding area, and we are actively working with our team and local partners to ensure a safer and more comfortable environment for all guests. Your feedback is extremely important and will help us make meaningful improvements. We appreciate you bringing this to our attention and hope you will give us another opportunity to provi... read more

Business response:

Dear Guest, We apologize for the discomfort you faced due to the room’s condition and the excessive noise from outside. Your comfort is important to us, and we regret that we fell short during your stay. Our team is reviewing your comments to address room upgrades and explore ways to minimize outside disturbances for future guests. Feedback like yours helps us improve the overall quality of our accommodations. We appreciate your honesty and hope to have the opportunity to serve you better next time. Sincerely Hotel Managemen... read more

Business response:

Dear Guest, We sincerely apologize for the inconvenience caused by the cancellation of your booking before arrival. This is certainly not the experience we want our guests to have. Occasionally, unforeseen issues may arise, and we regret that this affected your plans. We truly value your understanding and hope to have another opportunity to serve you better in the future. Sincerely, Hotel Management 

Business response:

Dear Elsa, We sincerely apologize for the condition of your room and for not meeting your expectations during your stay. Cleanliness and comfort are top priorities for us, and we regret that you encountered issues with odor, wall condition, and overall upkeep. Your feedback has been shared with our housekeeping and maintenance teams. We truly value your input as it helps us improve our standards. We hope you will give us another opportunity to provide a much better experience. Sincerely, Hotel Management