Extended Stay America - Cincinnati - Blue Ash - Reagan Highway

Business response:

Thank you so much for letting us know that this was not your first time as a guest at Extended Stay America - Cincinnati - Blue Ash - Reagan Hwy, and it will definitely not be your last! We are delighted to read our courteous associates and your well-appointed room once again met all of your expectations for a great stay. We appreciate your recommendation and look forward to welcoming you back in the future. Sincerely, General Manager 

Business response:

Marvin, many thanks for taking the time to post your review. We are happy to note that your overall visit was satisfactory. We aslo appreciate your concerns in regard to our grab-and-go breakfast offerings. I will share your concerns with my food & beverage team. It was a pleasure having you as our guest, and we hope to see you again on your next visit to our area. Sincerely, General Manager 

Business response:

Thank you for being our guest at Extended Stay America - Cincinnati - Blue Ash - Reagan Hwy. We are delighted to know you were comfortable here and that you were impressed with the service provided by our staff. We also appreciate your observation and hope to welcome you back soon! Sincerely, General Manager 

Business response:

Jesse, thank you for providing us with details about your stay. We are glad you liked the great value we offer for the price, but we are sorry for the issue you had with our internet service. We hope this did not overshadow your otherwise positive stay with us and that you will consider visiting us again in the future. Sincerely, General Manager 

Business response:

We know how important it is to begin each day with a nutritious start, we are sorry our complimentary grab and go breakfast was not to your expectations. Our guests which do not have breakfast in their fully equipped kitchen typically find our breakfast bars, muffins, hot cereal, coffee and tea a perfect solution and a value add. It is never our intention to mislead our guests so we apologize for your disappointment. Now that you are a bit more familiar with our hotel and our brand, we hope to be your hotel and brand of choi... read more

Business response:

Thank you for staying with us once again. It’s our pleasure knowing you liked our facilities and location. However, I am disappointed to know the breakfast we serve was not as per your expectations. We will make a note of your feedback as we plan any changes to our breakfast offerings. We hope to see you again soon. Sincerely, General Manager