Extended Stay America - Cleveland - Brooklyn

Eulace 

on Expedia

9 years ago

No working toilet I did not have a working toilet from Saturday to Monday, it wasn't clogged, it just ran and didn't fill the tank. I let two different deck people know this, the hotel was booked solid so there was no rooms available, however I have not heard a word from management. I had to fill the waste basket in the bathroom to flush the toilet, if management doesn't care how can I as a guest? There were burn marks on the furniture. I had stay there less than a month early and everything was great. To be a repeat custome... read more

Cory 

on Expedia

9 years ago

Two dirty rooms We were quite disappointed with the cleanliness of the room since I had read numerous rave reviews about this and the service. There was hair in the tub and smudges on the bathroom mirror. To top it off, there was no shower curtain and there were no cups. Consequently, we asked for another room. We moved four doors down. The tub in this room also had hair in it. We didn't want to move again, so we cleaned the hair out ourselves. Needless to say, I DO NOT recommend this hotel regardless of the price. 

Dr. Lee 

on Expedia

10 years ago

Convenient to Freeways but that is about all. Room size was OK. Upon opening the cupboard for a glass, the two plastic glasses were sticky and looked like they hadn't been thoroughly washed. The refrigerator, although cold enough, was leaking water. After walking around my room barefoot for awhile, the bottom of my feet were very dirty. Some construction type workers stayed at the hotel and tracked dirt into the elevator. The dirt remained for most of the week. Connection to the Internet was difficult to accomplish, and I a... read more

Anonymous 

on Expedia

10 years ago

Horrible stay! Dirty linen! Upon arrival their was no one at the desk. Check in was Easy but hotel was freezing. Mediocre appearance same for room. Fluorescent light bulbs in room! Horrible lighting. Newly renovated .... yeah not the kitchen and not the linen. Dirty bed and when we asked for clean sheets they were given and I had to make the bed myself. Also no dishes of any kind in kitchen ...they don't keep it in the room. What's the point!? For the price not worth it won't stay again! 

Mandi 

on Expedia

10 years ago

Concert A couple girlfriends and I booked this hotel to stay at because we were in town for a concert. Upon checking in we were informed that there was no hot water. Obviously that was not the staff's fault, but after our three hour drive we all needed to shower to get ready. A little later we asked if the hot water was back on and were told yes. The first two girls to shower had ice cold showers. A little later we called the front desk to get a cab and the lady at the desk didn't know any cab company's. Then. when we were c... read more

LindyLou 

on Expedia

10 years ago

Yuck Room reeked of smoke. Was a non-smoking room. Maybe coming from vents, smoke smell in the bathroom was overwhelming. Didn't bother complaining since I saw front desk woman "handling" another complaint. She wasn't even listening, didn't even look at the customer who was trying to tell her his remote didn't work. If the room wasn't so stinky it would have been great! 

Anonymous 

on Expedia

10 years ago

disappointing When arrived at the motel was disappointed when the room smelled of smoke. We were expecting a non smoking room.Had to go out and to buy air freshener . In the morning went down for breakfast and they were out of coffee at 8:30 and they were still out a half hour later. 

Patricia 

on Expedia

10 years ago

worse stay ever No hair dryer, no ice machines, no coffee maker and stayed 3 days no room cleaning. Never again