Extended Stay America - Corpus Christi - Staples

Business response:

Dear James, Thank you for sharing your feedback about your recent stay at Extended Stay America. We're glad to hear that you found our location to be convenient, with plenty of shopping and dining options nearby. However, we apologize for any inconvenience caused by the busy street. We strive to provide our guests a comfortable and peaceful stay, and we understand that traffic noise can be disruptive. Please know that we will consider your comments as we continue to work towards improving our guest experience. Thank you agai... read more

Business response:

Dear Jenny, Thank you for choosing Extended Stay America and taking the time to review your experience. Hospitality is what we do best, and we thank you for acknowledging the excellent service you received from our front desk associates. We will certainly relay your compliment to our entire team. It was a pleasure hosting you, and we look forward to your next visit.Sincerely,Hotel Management 

Business response:

Dear Kye, Thank you for sharing your candid review. We aim to provide an outstanding experience for every guest. Therefore, we sincerely apologize for the concerns which impacted your stay. We follow the most rigorous industry standards regarding our property's cleanliness and pest control. Even so, we will inspect the room you occupied for any lacking aspects and prevent such issues from affecting future guests. We appreciate your bringing this to our attention, and thank you for your patience. We hope you will consider rev... read more

Business response:

Dear Erica, Thank you for your feedback. We aim to exceed our guests' expectations; therefore, we are so sorry for any oversight on our part. We are working with our housekeeping managers to prevent this from happening again. We appreciate you also sharing your positive comments and would love to welcome you back and provide you with the perfect stay you deserve.Sincerely,Hotel Management