Extended Stay America - Dayton - North

Business response:

Thank you for staying at our hotel. Although you were impressed with our location, we are sorry for the issues you had in your room. Rest assured, your feedback has been shared with the housekeeping and maintenance team to address these issues immediately. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management 

Business response:

Gregory, thank you for being our guest. We are sorry for the issue you experienced in your room and that our complimentary breakfast was not up to your liking. Your feedback will be shared with our brand leaders to determine new breakfast offerings. Also, your comments have been shared with the housekeeping team in an effort to improve their service moving forward. We hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management 

Business response:

Victoria,we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we met all your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management 

Business response:

Thanks for the 5-star review of Extended Stay America. We are thrilled to know you liked our well-maintained property and that you found it convenient having a fully-equipped kitchen in your room to cook meals of your choices. Thank you for being our guest, and we hope to have the opportunity of hosting you again soon. Sincerely, Hotel Management 

Business response:

William, thank you for your rating. We are glad your overall stay was pleasant. We hope you will give us another chance to exceed your expectations on a future visit. Sincerely, Hotel Management 

Business response:

Thanks for choosing Extended Stay America. We are thrilled that you were impressed with our location as it was close to many restaurants and shopping venues. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for detailing your visit at Extended Stay America. We are glad you had an overall comfortable experience. Since we are an extended stay property, our guests often bring their personal items like hair-dryers, toiletries, and other items but these are also available upon request at the front desk complimentarily. Also, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. It was a pleasure to have you as our guest, and we hope to see you again soon. Si... read more

Business response:

Sam, thank you for sharing your feedback. Although you liked our courteous associates during your pleasant stay, we apologize for the cleanliness and odor issues. Your feedback is shared with our housekeeping team to ensure they are more diligent going ahead. We hope to have another chance to deliver you with an exceptional experience. Sincerely, Hotel Management