Extended Stay America - Daytona Beach - International Speedway

Business response:

Dear Fadwa,Thank you for your feedback. We’re sorry to hear about any discomfort you experienced during your visit and that our breakfast didn’t meet your expectations. Your comments are valuable, and we’ll be working to improve the concerns you mentioned. We appreciate your input. We hope to have a second chance to provide you with the excellent service you should have received on this visit. Sincerely,Hotel Management 

Business response:

Dear James, Thank you for sharing your feedback. We are pleased to hear that the service met your expectations. However, we are disappointed to hear about the concerns with cleanliness, and we will address this immediately. Our staff's top priority is to provide a clean environment for our guests; therefore, we are genuinely sorry for not meeting these expectations during your stay. We are committed to providing each guest with a seamless, outstanding stay, so we hope you will revisit so we can show you the visit you deserve... read more

Business response:

Dear Darren,Thank you for being our guest and for your wonderful feedback! Every team member at Extended Stay America works hard to deliver a great guest experience, so we appreciate you noticing our efforts. We hope you will visit again the next time you are in the city area.Sincerely,Hotel Management