Extended Stay America - Edison - Raritan Center

Business response:

Dear Krishnan K, Thank you for your feedback. We’re sorry to hear that our breakfast offerings did not meet your expectations. We strive to provide a variety of options to start your day, and we understand the importance of a satisfying breakfast. Your comments are valuable, and we will review our breakfast selection to ensure it better aligns with guest expectations. We appreciate your input and hope to provide you with a more enjoyable experience on your next visit.Sincerely,Hotel Management 

Business response:

Dear Ebrima, Thank you for your wonderful review! We’re thrilled to hear that everything during your stay was excellent. Our team works hard to ensure a great experience for all our guests, and it's rewarding to know we met your expectations. We look forward to welcoming you back to Extended Stay America for another fantastic stay!Sincerely,Hotel Management 

Business response:

Dear Ebrima, Thank you for your feedback. We apologize for the inconvenience you experienced with the room assignment. We strive to provide a pleasant stay for all our guests, and it seems you encountered an unexpected situation. Please know that our front desk staff is always available to assist with any concerns, including room relocation. We appreciate your understanding and hope to offer you a better experience in the future.Sincerely,Hotel Management 

Business response:

Dear William, Thank you for your positive feedback. We're glad to hear that your check-in process was smooth and efficient. We strive to provide a hassle-free experience for all our guests. We look forward to welcoming you back at Extended Stay America and ensuring an even better experience in the future.Sincerely,Hotel Management 

Business response:

Dear luis, Thank you for your feedback. We apologize for the inconvenience you experienced with the key not working and the need to walk around the building. This is not the experience we aim to provide, and we are addressing this issue with our staff to ensure it doesn’t happen again. Your comments are important to us as we work to improve our services. Thank you for bringing this to our attention, and we hope to serve you better in the future.Sincerely,Hotel Management