Extended Stay America - Fort Lauderdale - Cypress Creek - NW 6th Way

Business response:

Thank you for your review of our hotel. We're sorry you experienced so many difficulties during your stay with us. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Your comments will be shared with the team, and we will take the appropriate steps to prevent these issues from happening again. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management 

Business response:

Thank you for your terrific rating of Extended Stay America Fort Lauderdale - Cypress Crk -6th Way. We are pleased your stay with us was an excellent one, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Judy, thanks for choosing us. We are glad you liked our price and the comfort of your room. However, we apologize for the cleanliness issue and the lack of a breakfast offering. Your feedback has been shared with the appropriate staff, and we are taking immediate steps to ensure our team is fully equipped to be more responsive. Please consider giving us an opportunity to make your next stay a better one. Sincerely, Hotel Management 

Business response:

James, thank you for posting such kind comments about our hotel, especially about our staff. We make every effort to provide service that is above and beyond your expectations, so we are pleased to see that you loved your stay. We look forward to sharing your comments with our team. Thanks for choosing the Extended Stay America. We hope to welcome you again soon! Sincerely, Hotel Management 

Business response:

Juan, thank you for choosing Extended Stay America. We are glad to know you had a nice stay here. It was a pleasure hosting you, and we cannot wait for your return visit. Sincerely, Hotel Management 

Business response:

Thank you for your review of your stay. We apologize for not living up to your expectations, and we appreciate you taking the time to provide specifics about the problems that inconvenienced you. Your valuable feedback will be shared with our team to prevent such mistakes going forward. We hope you will give us another opportunity to prove we can do better on your next trip to this area. Sincerely, Hotel Management 

Business response:

Cindy, thanks for choosing Extended Stay America. We are delighted to know you liked our well-maintained property and that you were impressed with our location as it was close to many restaurants and shopping venues. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thanks for the awesome feedback. We are thrilled to know all went great during your stay and that you were satisfied with all that we have to offer. It was a pleasure hosting you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Amber, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we exceeded your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management