This profile has been claimed by the business owner or representative.
Extended Stay America - Fort Lauderdale - Tamarac
- Hotels
- Tamarac, FL
About this business
Location details
3873 W. Commercial Blvd., Tamarac, FL, 33309, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
DON'T EVER STAY HERE! The room has coaches EVERYWHERE! We told the office immediately, the gave us a Raid spray can, and said that they would have the exterminator out immediately. That NEVER happened! Worst hotel I have EVER stayed at!!! Do yourself a favor and don't ever use this company - It is completely horrible!
Business response:
Thank you for taking the time to review our hotel. We were disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. We are taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. We look forward to having you visit again so we can provide you with a better experience. Sincerely, Hotel Management
Room smelled horrible. Office not clearly marked. Very dissatisfied with my stay. Office was difficult to find. Manager was talking to her boyfriend when I arrived.
Business response:
Thank you for your review. Please accept our apologies for the poor service you experienced when you contacted our front desk. We take pride in delivering superb service, so we apologize that we fell short. Your feedback has been shared with the appropriate staff, and we are taking immediate steps to ensure our team is fully equipped to be more responsive. Thanks for being our guest, and we hope you will give us another chance to demonstrate the excellent service that should have been provided to you on this visit. Sincerel... read more
Would not recommend Worst hotel stay in my life. I wasn't given the room I select through expedia, was told that room wasn't availbe, was charged for a more expensive room which was a down grade. I had to wait for a room and the rep friend walked in you get a room and she upgraded him to a suite for a rate lier than mine 60. When I got to the room keys didn't work, after that was fixed room was smoking after I asked for non smoking, rep stayed nothing else was available, slept in my car that night because it was getting near... read more
Business response:
Thank you for choosing to stay with us on your trip. We're sorry that you had a negative experience here, and we assure you that all of your concerns are being taken seriously. We have no excuses to offer, but we do extend our sincerest apologies and want you to know that we are making adjustments and working to deliver better hospitality going forward. Please consider staying at our hotel again in the future so you can experience the terrific service you should always expect from us, every visit. Sincerely, Hotel Managemen... read more
Below standard The bed in Ron 268 had a broken leg and each time I got in the bed dropped to the right! The linens, comforter and shower curtain were wrinkled as if they just came out of the dryer! The towels were full of lint! There was s hint of cigarette smoke in the room! Not a happy stay st all!
Business response:
It was disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We have discussed your feedback with our staff, and we are taking appropriate measures to ensure these issues are not repeated. We encourage you to try us again in the near future, and we are confident you will enjoy a better stay. Sincerely, Hotel Management
Not a good place to stay I had to stay at this hotel for 2 nights, it was dirty , called the lobby twice for clean towels and never got an answer... never again
Business response:
Thank you for your review. Please accept our apologies for the poor service you experienced when you were here. We take pride in delivering superb service, so we apologize that we fell short. Your feedback has been shared with the appropriate staff, and we are taking immediate steps to ensure our team is fully equipped to be more responsive. Thanks for being our guest, and we hope you will give us another chance to demonstrate the excellent service that should have been provided to you on this visit. Sincerely, Hotel Manage... read more
Stay was pretty bad. The place was so not extended stay. Very dirty and shady. Will avoid extended stay from now on.
Business response:
Meena, thank you for sharing your feedback. We sincerely apologize for the cleanliness issue you encountered while being here. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping department. Please be assured that remedial steps are underway to ensure these problems aren’t repeated. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
Never ahain The area not the hotel was safe. There was a man that narrated me at check-in I could not go to my room. My room had to be changed. The room itself was smelly and there were bed bugs. I would not go there again.
Business response:
Thank you for being our guest and for taking time to leave feedback. Please know that we have strict policies and procedures in place to prevent issues of this nature. As your review is anonymous, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
Did not like it'!!!!!!!!!!!!!!!!!!!,!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Business response:
Please accept our apologies for providing a less than perfect stay. Let us simply say we are all committed to making sure we don't repeat what you experienced. Thanks for your feedback, and we hope you will give us the chance to make it up to you. Sincerely, Hotel Management
NO TOWELS IN ROOM SO I CALLED FRONT DESK SHE SAID IN A NASTY TONE COME GET THEM. SO I IMMEDIATELY WENT WHEN I GOT THERE THEY WERE ALL(3) OF THEM STANDING AROUND DOING NOTHING. very BAD ATTITUDE OF STAFF ALL I CAN SAY THEY SEEMED TO BE VERY LAZY. THEY SHOULD GET FIRED.
Business response:
We cannot apologize enough for the poor service you received from our staff. Your comments have prompted us to redouble training efforts so we can be sure to meet the high standards you should always expect from us every single stay. We are all committed to making sure we don't repeat what you experienced. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fort Lauderdale - Tamarac
How is Extended Stay America - Fort Lauderdale - Tamarac rated?
Extended Stay America - Fort Lauderdale - Tamarac has a 3.1 star rating with 3,246 reviews.
When is Extended Stay America - Fort Lauderdale - Tamarac open?
Extended Stay America - Fort Lauderdale - Tamarac is open now. It will close tomorrow at 12:00 a.m.