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Extended Stay America - Foxboro - Norton
- Hotels
- Norton, MA
About this business
Location details
280 S. Washington St., Norton, MA, 02766, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I had reserved a non-smoking room with two beds and they were not able to provide that for me upon checking, stating they did not have any available and instead gave me one king bed. We had three people in our room and had to go out of our way to purchase an air mattress.
Business response:
Dear Betsy, We regret that your reserved room type was not available upon check-in and understand the inconvenience this caused. Our goal is to ensure all guest preferences are met, and we appreciate your understanding in this situation. Your feedback is valuable, and we hope to have the opportunity to provide a more comfortable stay in the future.Sincerely,Hotel Management
Refrigerator was loud
Business response:
Dear Jorge, Thank you for your feedback of your stay at Extended Stay America. We apologize for any inconvenience caused by the refrigerator noise during your stay. We are reviewing the appliance to ensure it meets our noise standards and will take appropriate action to address the issue. Your comments help us improve, and we appreciate your understanding. We hope to provide you with a more peaceful stay in the future.Sincerely,Hotel Management
Property need an update, especially in the kitchens but not to bad otherwise
Business response:
Dear Kerry, Thank you for your feedback. We appreciate your insights regarding the need for updates, particularly in the kitchens. Providing a comfortable and pleasant environment for our guests is important to us, and we are continuously working to improve our facilities. Your comments will be shared with our team as we consider future updates and renovations. We're glad to hear that overall your stay was satisfactory, and we hope to welcome you back for an even better experience in the future.Sincerely,Hotel Management
Wedding machines have no pricing information. You don’t know what you’re gonna pay until after you make the purchase.
First time stay First time. Wish I knew about earlier. Close to 495. Is clean, with no frills. Just wanted an inexpensive safe place to stay 1 night. All boxes checked.
Business response:
Dear Guest, Thank you for choosing Extended Stay America and for sharing your kind comments with fellow travelers. We're glad to read that your first-time experience at our hotel has been satisfying! We aim to provide a clean and safe environment for all our guests, and we're delighted that you found us convenient and suitable for your needs. If you ever need a place to stay in the area again, we'd love to welcome you back for another comfortable stay in the future. Sincerely,Hotel Management
Asked 2 times for room service, room was not serviced in over 9 days… refrigerator had to be replaced, water all over the floor, ppl smoking, staff smoking, kind of a weird dynamic, continental breakfast coffee had different sized cups that were very small as opposed to the previous day, condiments ran out quickly, no sugar packets, front desk had to order from Amazon, wouldn’t stay here again, fire alarm went off although we were pre-warned… not the best not the worst, it just wasn’t a professional experience to be enjoyed…... read more
Business response:
Dear Robbie, Thank you for sharing your experience, and we apologize for the inconvenience you encountered during your stay. We take your feedback seriously and will address the issues with our team to ensure improvements are made. Your satisfaction is important to us, and we regret that we did not meet your expectations on this occasion. We appreciate your understanding and hope to have the opportunity to serve you better in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Foxboro - Norton
How is Extended Stay America - Foxboro - Norton rated?
Extended Stay America - Foxboro - Norton has a 3.2 star rating with 1,639 reviews.
When is Extended Stay America - Foxboro - Norton open?
Extended Stay America - Foxboro - Norton is open now. It will close tomorrow at 12:00 a.m.