Extended Stay America - Fremont - Fremont Blvd. South

Business response:

Dear Guest, Thank you for taking the time to share your kind feedback. We are delighted to hear that you found our staff friendly and helpful, and that your room was clean. Creating a comfortable and peaceful environment for our guests is always our priority, and your positive comments are truly appreciated by our team. Feedback like yours motivates us to continue delivering attentive service and maintaining high standards throughout the property. We sincerely appreciate your support and look forward to welcoming you again f... read more

Business response:

Dear Guest, Thank you for taking the time to share your overall impression of your stay with us. While brief, your feedback is important and helps us understand how our guests perceive their experience. We are always looking for ways to improve our service, amenities, and overall comfort. Please know that we value every guest and strive to deliver a positive and welcoming environment. We appreciate you choosing to stay with us and hope to have the opportunity to better meet your expectations in the future. Sincerely, Hotel M... read more

Business response:

Dear Guest, We sincerely apologize that the condition of the bathtub and the cleanliness of the kitchen areas did not meet your expectations. Maintaining a clean and comfortable environment for all our guests is a top priority, and your comments will be shared with our housekeeping and maintenance teams. We are glad to hear that other aspects of your stay were satisfactory. Your input is valuable in helping us improve our services, and we hope to have the opportunity to provide you with a better experience in the future. Sin... read more