Extended Stay America - Hanover - Parsippany

Business response:

Dear Igor, Thank you for reviewing our hotel. It is nice that you had a satisfactory time and loved the clean sheets in your room. We appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. Your remarks about the smell are noted and will be addressed on a priority basis, as we want our guests to have a perfect hotel experience while with us. Considering our helpful team, please return, and... read more

Business response:

Dear Malcolm, Thank you for appreciating Extended Stay America during your recent visit. We are happy you had some great encounters with our staff, Hydia. She is a true asset for us. Thank you again for your compliment. We hope to make your next stay with us outstanding again.Sincerely,Hotel Management 

Business response:

Dear Catherine, It was a pleasure having you as our guest at Extended Stay America, and we want to thank you for sharing your review with other travelers. We are glad you enjoyed your stay and that our property and service met all your expectations! We look forward to sharing your positive feedback with our team. We hope you will revisit the area the next time you are in Hanover - Parsippany.Sincerely,Hotel Management 

Business response:

Dear Alejandro, Thank you for sharing your rating regarding your recent visit. We regret any issues which left you with a less-than-perfect impression of our hotel. Please accept our apologies if you experienced any inconvenience. We hope to provide you with the exceptional hospitality we are known for on your next visit to the area.Sincerely,Hotel Management 

Business response:

Dear Karen M., Thank you for choosing our hotel during your visit to our area. On behalf of our entire team, thank you for posting such wonderful feedback about Extended Stay America! We are delighted that you thoroughly enjoyed your stay. It was such a pleasure hosting your visit, and we hope to have the honor of doing so again soon.Sincerely,Hotel Management 

Business response:

Dear Marie, We're delighted to hear that you valued the privacy offered during your stay at Extended Stay America! Providing a comfortable and private environment for our guests is a top priority. Thank you for your positive feedback, and we hope to welcome you back for another enjoyable stay in the future.Sincerely,Hotel Management