Extended Stay America - Hanover - Parsippany

Business response:

Dear Guest, Thank you for choosing Extended Stay America and for sharing your brief feedback. A pleasant overall impression is always great to hear, and we are glad your visit felt that way. Even short comments mean a lot to our team and help us know we are on the right track. We look forward to welcoming you back again for another comfortable and enjoyable stay. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for your feedback. We are disappointed if you had any issues which kept you from thoroughly enjoying your stay. We would welcome another opportunity to show you our outstanding hospitality. We appreciate the feedback and hope to see you the next time you visit the area. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your kind observations regarding the surroundings and overall usability of the accommodations. We are pleased to know that the setting supported your travel needs. At the same time, we regret that certain aspects of the stay did not fully align with your expectations. Your feedback is appreciated, as it helps us better understand how the experience is perceived and where enhancements may be beneficial. We value the opportunity to serve you and hope you will choose to return, allowing us to p... read more

Business response:

Dear Guest, Thank you for sharing your thoughts. We are concerned to learn that certain aspects of your accommodation did not meet expectations, particularly regarding the condition of the flooring and the availability of in-room items. While it is good to know that the sleeping arrangements provided comfort, we understand how important overall consistency is during a stay. Your observations have been forwarded to the appropriate teams so they can take corrective action. We value your feedback and remain committed to offerin... read more

Business response:

Dear Guest, We are glad you had a nice stay! Thank you for choosing Extended Stay America during your visit to the area, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Dear Guest, We are glad you had a nice stay! Thank you for choosing Extended Stay America during your visit to the area, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for taking the time to share your concerns. On behalf of our entire team, please accept our apologies for providing you with anything less than a pleasant experience. Please be assured that our hotel maintains high levels of vigilance when it comes to pest control, and we perform regular inspections. Your comments will be shared with our team to ensure we are handling issues of this nature with care and empathy. We hope to have another opportunity to show you the outstanding visit you deserve on your ne... read more