Extended Stay America - Hartford - Farmington

Business response:

It was a pleasure to have you as our guest at Extended Stay America. We are glad you liked your room and that you found our staff to be friendly. We appreciate your feedback and look forward to welcoming you again soon! Sincerely, Hotel Management 

Business response:

Thank you for sharing your experience with us. We are so pleased you had a great stay at Extended Stay America. We truly appreciate your kind comments regarding our convenient location and our friendly staff. Thank you again for being our guest, and we look forward to welcoming you again soon. Sincerely, Hotel Management 

Business response:

Thank you for staying at Extended Stay America. We're so pleased you loved our well-kept property and felt you received great value for the price. It was a pleasure having you as our guest, and we look forward to seeing you soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are sorry for your disappointment with the in-room amenities. Please know to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the rooms. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management 

Business response:

Michael, thank you for the wonderful review of Extended Stay America. We're delighted to know you loved your well-equipped room and that you had a relaxing time with us. We appreciate your business and look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

Thank you for being our guest and for sharing your experience.We apologize for the noise issues you experienced from the guest next door. When made aware ofthese situations, our front desk staff is trained to have appropriate conversations with our guests to resolve such issues. On a positive note, we are glad you liked the fully-equipped kitchen in your room. We hope you will give us a chance to serve you better in the future. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to share your experience at Extended Stay America. We are delighted to know you liked your well-appointed room and were impressed with the courteous service provided by our staff. However, we are sorry for any inconvenience caused to you. Your business is appreciated, and we hope you’ll consider choosing us on your next trip to our city. Sincerely, Hotel Management 

Business response:

Sara, thank you for being our guest. It’s a pleasure to know you slept well on our comfy bed and liked your fully-equipped kitchenette. However, we are sorry we missed meeting some of your expectations. We hope the otherwise positive aspects of your visit will bring you back to us for a much better experience. Sincerely, Hotel Management 

Business response:

Marta, thank you for sharing the nice rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management