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Extended Stay America - Indianapolis - Airport - W. Southern Ave.
- Hotels
- Indianapolis, IN
About this business
Location details
5350 W. Southern Ave., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Exceptional
Very Good receptionist was awesome, friendly, helpful and check in was a breeze!
Business response:
Dear Julie, We are delighted to hear your kind words about our receptionist and how smoothly your arrival went. Creating a welcoming and efficient experience is something we truly value, and it is wonderful to know it made a difference for you. Thank you for sharing your feedback and for choosing Extended Stay America. We look forward to hosting you again soon and making your next visit just as pleasant and seamless. Sincerely, Hotel Management
We enjoyed our family trip. Very clean, no bad odor. Súper confortable
Pleasant
Pleasant I called down to the front desk to request the dishes set. Was told it would be sending someone right to us with it. Never came so I went down to the front desk told them I never recieved the dishes as I requested. Front desk worker said ok let me grabbed that for you. They hand me sheets & I told them no I requested the dishes & was told they were coming. He looked at me told me o we don't have anymore. I said I was told awhile ago they would be coming & I was informed we didn't have any then either. So why offer t... read more
Business response:
Dear Augustina, We're glad the location was convenient for your plans and that being pet-friendly made your stay easier. However, we apologize for the confusion and inconvenience surrounding the dishware request. We keep kitchenware at the front desk to ensure it's clean and ready for use, but we regret that we fell short in communicating availability. Your feedback is appreciated and will be shared with the team to improve our follow-through and clarity moving forward. Please accept our apologies, and we hope you will give ... read more
Relaxing I wish they would have had an ice machine and breakfast but other than that it was great! I liked how much space was in the room there was like a bedroom a living room and a kitchen was definitely nice and not expensive
Great value for longer stays. Not having kitchen items already available in the room was annoying but workable. The pillows made my partner have a sore neck each morning Staff were incredibly helpful and friendly.
Business response:
Dear Guest, We're glad you found great value in your stay and that our team made a positive impression with their friendly and helpful attitude. It's always encouraging to hear that kind of recognition for the staff. We understand how it might have been inconvenient not to have kitchen items already in the room. To maintain cleanliness for every guest, we keep cookware and utensils at the front desk and are happy to provide them upon request. We're sorry to hear the pillows caused your partner discomfort. That's something we... read more
Good Could use some updating. Fridges are dented and burners are rusted I liked the room set up and the privacy doors from the bedroom
Business response:
Dear Piedlow, Thank you for staying with us and for highlighting what you enjoyed. We're glad the room layout and added privacy features made your stay more comfortable. We also appreciate you pointing out areas that could benefit from improvement. Notes about the condition of the appliances will be shared with our team so we can address them more promptly. Guest feedback like yours is important as we continue working toward a better experience for everyone. We hope to welcome you again with noticeable improvements. Sincerel... read more
Very Good
Frequently asked questions about Extended Stay America - Indianapolis - Airport - W. Southern Ave.
How is Extended Stay America - Indianapolis - Airport - W. Southern Ave. rated?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. has a 2.9 star rating with 2,552 reviews.
When is Extended Stay America - Indianapolis - Airport - W. Southern Ave. open?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. is open now. It will close tomorrow at 12:00 a.m.