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Extended Stay America - Indianapolis - Airport - W. Southern Ave.
- Hotels
- Indianapolis, IN
About this business
Location details
5350 W. Southern Ave., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Overall, it was a good stay. Not a big breakfast, just muffins and fruit bars staff super helpful and very friendly. Only down fall was the pillows. Flat as boards and could have used more bedding.
Business response:
Dear Guest, Thank you for taking the time to share your feedback with us. We are pleased to know that you had an overall good stay at Extended Stay America and that our staff’s helpfulness and friendly service made a positive impression on your experience. We also appreciate your comments regarding the breakfast selection and bedding. Your feedback is valuable to us and has been shared with the concerned team as we continuously work to improve our guest comfort and amenities. We sincerely appreciate your honest review and ar... read more
Staff at check in was very friendly and nice. The room had one chair which was a office chair. The bathroom tub was dirt had to clean out before used. No TV in bedroom. The area of the hotel was poor lighted on lack crub appeal. Didn't feel safe in the area.
Business response:
Dear Guest, Thank you for taking the time to share your experience with us. We are glad to hear our team made a positive impression during your arrival, as creating a welcoming environment is very important to us. At the same time, we regret that other aspects of your stay did not meet expectations. Your feedback regarding the condition of our accommodations and neighboring area has been shared with our team for review so we can continue improving the guest experience. We truly appreciate your feedback, as it helps guide our... read more
Nice selections of breakfast items, but could have used some microwaveable foods. AC was set at comfortable temperature.
Room was fine beds were hard shower/tub dirty
Business response:
Dear Guest, While we are glad the room itself met your expectations, we are sorry to learn that overall comfort and cleanliness did not fully align with the experience we strive to provide. A restful night’s sleep and a well-maintained bathroom are essential parts of any visit, and your feedback has been shared with our housekeeping and maintenance teams so these areas receive additional attention moving forward. Guest comments such as yours help us refine our standards and ensure a more consistent stay for all travelers. We... read more
Not really anything for breakfast oatmeal and muffins, ac worked very well
Business response:
Dear Guest, We’re sorry that your experience did not fully meet expectations, particularly regarding the breakfast offering. Our hotel provides a complimentary grab-and-go option designed for a quick and convenient start to the day, rather than a traditional full breakfast, and we regret that this was not clearly communicated. Your comments have been noted for review as we reflect on how these offerings are communicated and delivered on property. On a positive note, we’re glad to hear the air conditioning worked well and add... read more
My rankings averaged out to a 3, but if I could give half stars, this would be closer to a 2.5. Cleanliness was a hit or miss from room to room. I had to be moved to a different room when I found my original room original one had strange red splotches around the room and a dirty refrigerator. My new room did not have a trash can in it, but was cleaner. In both rooms, the fixtures were dated and a refresh (TVs, furniture, wall fixtures) would make a big difference in the look and feel of the rooms. I am not sure if the entire... read more
Business response:
Dear Guest, We sincerely apologize for the inconsistencies you experienced with cleanliness and room conditions, as this is not the standard we aim to provide. Your concerns regarding room maintenance and lingering odors have been noted and shared with our housekeeping and maintenance teams for improvement. At the same time, we truly appreciate your kind words about our friendly and responsive staff, as guest service is very important to us. Your feedback helps us identify areas needing attention and improvement. We are comm... read more
Frequently asked questions about Extended Stay America - Indianapolis - Airport - W. Southern Ave.
How is Extended Stay America - Indianapolis - Airport - W. Southern Ave. rated?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. has a 2.9 star rating with 2,706 reviews.
When is Extended Stay America - Indianapolis - Airport - W. Southern Ave. open?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. is open now. It will close tomorrow at 12:00 a.m.