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Extended Stay America - Indianapolis - Airport - W. Southern Ave.
- Hotels
- Indianapolis, IN
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
5350 W. Southern Ave., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Other than just needing to be cleaned up, which I believe the upper management staff on site is working on handling, our stay was very nice there! The staff who checked me in deserves five stars! However the cleaning service could use some help.
lack of services i was very displeased that we had no sofa bed as promised and the freezer was burned and mold in it. no breakfast on first day.
Business response:
Dear Theresa,We sincerely apologize for the inconvenience you faced during your stay. We understand how frustrating it must have been not to have the sofa bed as expected, along with the issues you encountered with the freezer and the lack of breakfast on the first day. This is certainly not the experience we aim to provide, and we will address these concerns with our team to ensure better attention to detail and improved service moving forward. Thank you again for your feedback, as it helps us improve the experience for all... read more
Room 106 The new GM is very nice and sweet she really cleaning this place up and she is very hand on
Business response:
Dear Eleesia,Thank you for the fantastic review of Extended Stay America. It’s wonderful to know that leadership changes are bringing noticeable improvements. We’re committed to creating a welcoming and well-maintained environment, and your kind acknowledgment of the efforts being made is truly appreciated. We hope you are already planning another visit. Thank you again for your review. Sincerely,Hotel Management
I didn’t like that you can walk to a restaurant or store, I like the front desk service.
Business response:
Dear Iris, Thank you for your recent stay at Extended Stay America and for taking the time to review our hotel. Our staff works hard to ensure each guest has a great experience, so we appreciate your kind words regarding the service they provided during your visit.We truly appreciate you sharing your thoughts and look forward to seeing you again soon!Sincerely,Hotel Management
BOA Nationals weekend It was an economical place to stay. You get what you pay for. We knew we really only had to sleep there and that’s it. It definitely could use some upgrades. But it did the job.
Business response:
Dear Guest, Thank you for your choosing us as your recent accommodation while in the city for BOA Nationals weekend and posting the review. It is nice to know you had a pleasant stay. We want every guest who stays with us to have a fulfilling visit; therefore, we apologize that this was not your experience. We are grateful for the feedback and hope you will reconsider and stay with us again the next time you are in the area.Sincerely,Hotel Management
Ok Sofa bed was horrible the kids dis. Or have a great bed. But hotel was clean and decent
Frequently asked questions about Extended Stay America - Indianapolis - Airport - W. Southern Ave.
How is Extended Stay America - Indianapolis - Airport - W. Southern Ave. rated?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. has a 4.2 star rating with 1,201 reviews.
When is Extended Stay America - Indianapolis - Airport - W. Southern Ave. open?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. is open now. It will close tomorrow at 12:00 a.m.