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Extended Stay America - Knoxville - West Hills

3.6
  • Hotels
  • Knoxville, TN

About this business

HospitalityHotels

Location details

1700 Winston Rd., Knoxville, TN, 37919, United States

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WeekdayScheduleStatus
Mon12:00 a.m. to Midnight
Tue12:00 a.m. to Midnight
Wed12:00 a.m. to Midnight
Thu12:00 a.m. to Midnight
Fri12:00 a.m. to Midnight
Sat12:00 a.m. to Midnight
Sun12:00 a.m. to Midnight
3.61,215 reviews
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Anonymous's profile image
Anonymous 
a week ago

Our stay was okay. Definitely didn’t disappoint due to the affordable cost. Would stay here again if needed. The staff w The bathroom was mildly dirty and the bed sheets had some stains. We had to get a room change on the first night due to a heavy smoke smell in our initial room. The second room smelled way better. The property was very quiet and safe. Bed was comfortable and the room was homely. 

Business response:

Dear Guest, Thank you for sharing your experience. We are glad you found the property quiet, safe, and the second room more comfortable. We sincerely apologize for the initial room issues, including the smoke odor and cleanliness concerns. Your feedback is important as we continuously work to enhance our accommodations and services. We appreciate your understanding and would be delighted to welcome you back for a smoother and more enjoyable stay in the future. Sincerely, Hotel Management 

Katelyn's profile image
Katelyn 
3 weeks ago

Pleasant 

Tomomi's profile image
Tomomi 
a month ago

Work None Store & restaurant near this hotel I like it 

Business response:

Dear Tomomi, We are glad to hear you enjoyed having shops and dining options close by during your stay—it is always nice when convenience adds to the experience. At Extended Stay America, we are happy to know our location made your visit more enjoyable. Thank you for sharing your thoughts, and we look forward to welcoming you back soon for another comfortable and pleasant stay. Sincerely, Hotel Management 

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Chider 
2 months ago

Great place. Come in stay awhile Nothing Come in and stay awhile It was clean. The bed was comfy. The staff was super friendly and nice. If you need something, like towels or spoons or forks plates just ask them. The staff is very accommodating. They have full refrigerator, stove and microwave. 

Chider's profile image
Chider 
2 months ago

Exceptional 

Maurice's profile image
Maurice 
2 months ago

Exceptional 

Jessica's profile image
Jessica 
2 months ago

Pleasant experience After being told there were Ice trays in the freezer, we get in there and there wasn't. But it's ok, we went and picked some up from the gas station conveniently across the road. It was an easy location to find and the check in was a breeze. 

Business response:

Dear Jessica, Thank you for sharing your pleasant experience at Extended Stay America. Your kind words regarding our convenient location and smooth check-in process are truly appreciated. We are glad you found everything easy to navigate. However, we regret the inconvenience you faced regarding the missing ice trays in the freezer. While these items are available upon request, we understand how important it is to have accurate expectations, and we will work on improving communication around such amenities. We’re pleased to k... read more

Rd's profile image
Rd 
4 months ago

Exceptional 

Anonymous's profile image
Anonymous 
4 months ago

Very Good 

Frequently asked questions about Extended Stay America - Knoxville - West Hills

How is Extended Stay America - Knoxville - West Hills rated?

Extended Stay America - Knoxville - West Hills has a 3.6 star rating with 1,215 reviews. 

When is Extended Stay America - Knoxville - West Hills open?

Extended Stay America - Knoxville - West Hills is open now. It will close tomorrow at 12:00 a.m.