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1700 Winston Rd., Knoxville, TN, 37919, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 12:00 a.m. to Midnight | |
Tue | 12:00 a.m. to Midnight | |
Wed | 12:00 a.m. to Midnight | |
Thu | 12:00 a.m. to Midnight | |
Fri | 12:00 a.m. to Midnight | |
Sat | 12:00 a.m. to Midnight | |
Sun | 12:00 a.m. to Midnight |
Our stay was okay. Definitely didn’t disappoint due to the affordable cost. Would stay here again if needed. The staff w The bathroom was mildly dirty and the bed sheets had some stains. We had to get a room change on the first night due to a heavy smoke smell in our initial room. The second room smelled way better. The property was very quiet and safe. Bed was comfortable and the room was homely.
Business response:
Dear Guest, Thank you for sharing your experience. We are glad you found the property quiet, safe, and the second room more comfortable. We sincerely apologize for the initial room issues, including the smoke odor and cleanliness concerns. Your feedback is important as we continuously work to enhance our accommodations and services. We appreciate your understanding and would be delighted to welcome you back for a smoother and more enjoyable stay in the future. Sincerely, Hotel Management
Pleasant
Work None Store & restaurant near this hotel I like it
Business response:
Dear Tomomi, We are glad to hear you enjoyed having shops and dining options close by during your stay—it is always nice when convenience adds to the experience. At Extended Stay America, we are happy to know our location made your visit more enjoyable. Thank you for sharing your thoughts, and we look forward to welcoming you back soon for another comfortable and pleasant stay. Sincerely, Hotel Management
Great place. Come in stay awhile Nothing Come in and stay awhile It was clean. The bed was comfy. The staff was super friendly and nice. If you need something, like towels or spoons or forks plates just ask them. The staff is very accommodating. They have full refrigerator, stove and microwave.
Exceptional
Exceptional
Pleasant experience After being told there were Ice trays in the freezer, we get in there and there wasn't. But it's ok, we went and picked some up from the gas station conveniently across the road. It was an easy location to find and the check in was a breeze.
Business response:
Dear Jessica, Thank you for sharing your pleasant experience at Extended Stay America. Your kind words regarding our convenient location and smooth check-in process are truly appreciated. We are glad you found everything easy to navigate. However, we regret the inconvenience you faced regarding the missing ice trays in the freezer. While these items are available upon request, we understand how important it is to have accurate expectations, and we will work on improving communication around such amenities. We’re pleased to k... read more
Exceptional
Very Good
Extended Stay America - Knoxville - West Hills has a 3.6 star rating with 1,215 reviews.
Extended Stay America - Knoxville - West Hills is open now. It will close tomorrow at 12:00 a.m.