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Extended Stay America - Knoxville - West Hills
- Hotels
- Knoxville, TN
About this business
Location details
1700 Winston Rd., Knoxville, TN, 37919, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice clean rooms, convenient to I40, friendly and helpful staff, your own little kitchen for people staying longer. The breakfast offering was just coffee and a granola bar, but we found a nearby place called Scrambled Jake’s that was very good before getting back on the road.
Business response:
Dear Guest, Thank you for choosing Extended Stay America and for sharing your experience with us. Your appreciation of a comfortable space and a welcoming team is a wonderful highlight to hear! We are glad your visit felt convenient and well-suited for your travel plans, and it’s great to know you enjoyed exploring a nearby local spot as well. We truly appreciate your feedback and hope to have the opportunity to welcome you back again in the future. Sincerely, Hotel Management
The place is decent and for the price is a good value if you just require a place to sleep. It is much better than the ones right off 75.
Business response:
Dear Guest, Thank you for sharing your feedback with us. We appreciate your comments regarding overall worth and are pleased to know your stay met your basic needs. We also understand that aspects of your visit could have been improved, and we apologize for any inconvenience you may have experienced. Your observations are valuable as we continue to refine our offerings and enhance guest comfort. We hope you will consider returning in the future, allowing us the opportunity to provide an even better and more satisfying experi... read more
Enjoyed!
the staff is great!!
Business response:
Dear Guest, Thank you for taking a moment to share your experience at Extended Stay America. It is a pleasure to hear that the warm hospitality from our associates made your time with us delightful. We’ll be sure to pass along your kind words to our staff; feedback like this means a lot. We look forward to welcoming you again soon for another exceptional stay. Sincerely, Hotel Management
Price was good, but the room was very old. Counters and chair had nicks and damage. One kitchen drawer completely missing. kitchen sink dripped. A stove knob fell off on its own & couldn't be reattached. The security bar/latch on door was broken off. Bedside lamp had no bulb. There is no ice machine in this hotel. Sheets and towels were clean. A/C worked well. Front desk lady was friendly, available and helpful. Parking was free.
Business response:
Dear Guest, Thank you for taking the time to share your experience. We truly appreciate your recognition of our team’s helpfulness and the comfort of certain amenities. We sincerely apologize for the condition of your accommodations and the maintenance issues you encountered. Please know that your feedback has been shared with our team to ensure prompt attention and improvement. While some aspects may take time to upgrade, our goal remains to provide every guest with a pleasant and reliable stay. We hope you will consider gi... read more
Prepackaged food.
Business response:
Dear Guest, Thank you for sharing your feedback. We’re glad to know you took the time to share your experience with us. We understand your comments regarding the breakfast options and apologize if they did not meet your expectations. Your insights are valuable as we continually look for ways to enhance the guest experience. We hope to have the opportunity to welcome you back for a more satisfying stay in the future. Sincerely, Hotel Management
Location was good - check in was very seamless. Room was nice & very clean
Frequently asked questions about Extended Stay America - Knoxville - West Hills
How is Extended Stay America - Knoxville - West Hills rated?
Extended Stay America - Knoxville - West Hills has a 3.5 star rating with 1,283 reviews.
When is Extended Stay America - Knoxville - West Hills open?
Extended Stay America - Knoxville - West Hills is open now. It will close tomorrow at 12:00 a.m.