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Extended Stay America - Knoxville - West Hills
- Hotels
- Knoxville, TN
About this business
Location details
1700 Winston Rd., Knoxville, TN, 37919, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
A+ GRAB N GO BREAKFAST
The staff were fine however I had to go to two or three different rooms to find a room that did not smell like smoke. There’s no smoking signs throughout the facility, but nobody abide by them.
Business response:
Dear Guest, While we are pleased that your interactions with our team were positive, we sincerely regret that the presence of smoke odor in multiple rooms disrupted your experience. We have strict policies prohibiting smoking in specific areas; therefore, we appreciate you bringing this to our attention so we can address it appropriately. We take concerns like this seriously, as maintaining a fresh and comfortable atmosphere for all guests is essential. Your comments have been noted for further internal review and follow-up.... read more
Front desk ladies were helpful and nice. Room hasn’t been updated like the description says. If you’d like dishes/cookware you have to call front desk to get them. There was nothing in the room. LED light in kitchen had no cover.
Business response:
Dear Guest, We are pleased to know our front desk team made a positive impression with their friendliness and assistance; they truly enjoy supporting our guests. We also appreciate your perspective regarding the suite’s appearance and amenities. Our kitchen items are available upon request to ensure cleanliness and convenience, and our team is always happy to deliver them promptly. Your observations about the in-room lighting and overall presentation are valuable and will be reviewed internally. We’re grateful for your balan... read more
Nice clean rooms, convenient to I40, friendly and helpful staff, your own little kitchen for people staying longer. The breakfast offering was just coffee and a granola bar, but we found a nearby place called Scrambled Jake’s that was very good before getting back on the road.
Business response:
Dear Guest, Thank you for choosing Extended Stay America and for sharing your experience with us. Your appreciation of a comfortable space and a welcoming team is a wonderful highlight to hear! We are glad your visit felt convenient and well-suited for your travel plans, and it’s great to know you enjoyed exploring a nearby local spot as well. We truly appreciate your feedback and hope to have the opportunity to welcome you back again in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Knoxville - West Hills
How is Extended Stay America - Knoxville - West Hills rated?
Extended Stay America - Knoxville - West Hills has a 3.5 star rating with 1,308 reviews.
When is Extended Stay America - Knoxville - West Hills open?
Extended Stay America - Knoxville - West Hills is open now. It will close tomorrow at 12:00 a.m.