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Extended Stay America - Knoxville - West Hills
- Hotels
- Knoxville, TN
About this business
Location details
1700 Winston Rd., Knoxville, TN, 37919, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
the staff is great!!
Business response:
Dear Guest, Thank you for taking a moment to share your experience at Extended Stay America. It is a pleasure to hear that the warm hospitality from our associates made your time with us delightful. We’ll be sure to pass along your kind words to our staff; feedback like this means a lot. We look forward to welcoming you again soon for another exceptional stay. Sincerely, Hotel Management
Price was good, but the room was very old. Counters and chair had nicks and damage. One kitchen drawer completely missing. kitchen sink dripped. A stove knob fell off on its own & couldn't be reattached. The security bar/latch on door was broken off. Bedside lamp had no bulb. There is no ice machine in this hotel. Sheets and towels were clean. A/C worked well. Front desk lady was friendly, available and helpful. Parking was free.
Business response:
Dear Guest, Thank you for taking the time to share your experience. We truly appreciate your recognition of our team’s helpfulness and the comfort of certain amenities. We sincerely apologize for the condition of your accommodations and the maintenance issues you encountered. Please know that your feedback has been shared with our team to ensure prompt attention and improvement. While some aspects may take time to upgrade, our goal remains to provide every guest with a pleasant and reliable stay. We hope you will consider gi... read more
Prepackaged food.
Business response:
Dear Guest, Thank you for sharing your feedback. We’re glad to know you took the time to share your experience with us. We understand your comments regarding the breakfast options and apologize if they did not meet your expectations. Your insights are valuable as we continually look for ways to enhance the guest experience. We hope to have the opportunity to welcome you back for a more satisfying stay in the future. Sincerely, Hotel Management
Location was good - check in was very seamless. Room was nice & very clean
Everything
Business response:
Dear Joe, We are thrilled to hear that you enjoyed every aspect of your stay! It is wonderful to know your experience was so positive. Your feedback truly means a lot and encourages us to continue providing a welcoming and comfortable environment for all our guests. We look forward to hosting you again soon for another exceptional visit at Extended Stay America. Sincerely, Hotel Management
The room was very clean and cozy. It has a small kitchen. We didn't use it, but it's excellent.
Smelled of smoke My boyfriend and I were only there to sleep, so we didn't get the fully experience of the hotel. However, as soon as we walked into the lobby to check in, we smelled strong smoke from cigarettes. The odor kind of went away as we walked closer to the hotel room, but we could still smell it a little.
Great people, great bed, room not the best The people were amazing, the bed great! The towels were soft and clean. The room was half way below the ground and there was mold in a lot of places. The door electronic worked but the handle did not work…but the other people there on the floor were great and friendly. I felt safe there with the nice people.
Frequently asked questions about Extended Stay America - Knoxville - West Hills
How is Extended Stay America - Knoxville - West Hills rated?
Extended Stay America - Knoxville - West Hills has a 3.5 star rating with 1,257 reviews.
When is Extended Stay America - Knoxville - West Hills open?
Extended Stay America - Knoxville - West Hills is open now. It will close tomorrow at 12:00 a.m.