Extended Stay America - Los Angeles - LAX Airport - El Segundo

Business response:

Thank you for your stay with us. Although you had an overall pleasant visit, we apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. Please note, as per our brand standard requirements, we keep the kitchenware at the front desk rather than leaving them in the rooms. We will be sure our front desk commun... read more

Business response:

We are delighted you chose Extended Stay America as your home while visiting our city, and we thank you for mentioning our ideal location! It was a pleasure having you as our guest, and we hope we will be your first choice when you return to explore more of our wonderful city. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America for your overnight stay. Even though it was a short stay, we are happy that you enjoyed our clean, comfortable room as well as our location was perfect for your needs. We hope to have the opportunity to welcome you back whenever your travels bring you to the area. Sincerely, Hotel Management 

Business response:

Thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was a great one, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

We are delighted you had an outstanding stay at Extended Stay America and you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to review your recent stay. We are so glad you loved our comfortable beds and got a great night's sleep! Our job is to provide a relaxing environment and we are happy to know your stay was completely satisfactory. Thank you for choosing Extended Stay America. We look forward to your next visit. Sincerely, Hotel Management 

Business response:

Thanks for choosing our hotel overnight stay. We are glad to read you liked our check-in service and our location and that our location was perfect for your needs. However, we are sorry your sleep was disturbed by noise from nearby guests. Our front desk is available to resolve issues, and we are sorry we were not aware of the noise problem as we would have been happy to try and resolve the issue or move you to another suite. We hope you will return as we would love to provide you with a better experience and a good night's ... read more