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Extended Stay America - Los Angeles - LAX Airport - El Segundo
- Hotels
- El Segundo, CA
About this business
Location details
1910 E. Mariposa Ave., El Segundo, CA, 90245, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The location was convenient for visiting fsmily and going to the beach. The ladies that helped at the front desk each time were courteous, funny, and no nonsense. Unfortunately. There was only one person attending to people checking in, needing any room assistance and the front lobby had many people.
Business response:
Marilynn, it was a pleasure to have you as our guest. We are glad to read you liked our location and the service provided by our staff. However, we are sorry for any inconvenience you had during your stay. We hope you will consider staying with us again. Sincerely, Hotel Management
Good place to stay . Love that it had a fridge and microwave and two burners to cook our own meals
Business response:
Thank you for being our guest at Extended Stay America. It’s a pleasure to know you had a great stay with us and liked your fully-equipped kitchenette. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
Our room had a stale smoke smell upon first entering and any time we came in we had to start the fan up to circulate some fresher air. Overall the room was very comfortable; we liked but did not use the kitchenetteoprion, as the counters, cabinettes and side of the fridge were a bit sticky with food residues.
Business response:
Thank you for being our guest at Extended Stay America. Although you had an overall pleasant stay with us, we are sorry for the cleanliness issue you encountered. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management
I didn't like the parking fees. Expedia said there would be no unexpected fees.
Business response:
It was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your stay with us. However, we regret to know our parking fee came to you like a sudden surprise. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management
I chose this mainly for the location. It was near the airport. It is beside a grocery store and some restaurants. Relatively safe area. But the condition of the room is just disappointing. The carpet is filthy. The room does not smell good and it is showing its age and a lot of wear and tear. It is maybe good for just sleeping then catching a flight. But since I had my child with me I thought it was not the ideal place to stay. I had to transfer to another hotel for our second night.
Business response:
Thank you for being our guest. Although you liked our location, we are sorry for the issues you had in your room. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Overall the staff were friendly and helpful. Police on the hotel grounds twice. Like that Ralph's is right nextdoor.. apart from crumbs on top of fridge from previous person and the fact that there was only 3 pillows for a queen size , it was ok.
Business response:
Thank you for being our guest. Although you had an overall pleasant stay with us and liked our courteous associates, we are sorry for the issues you encountered. Your feedback will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management
When I checked in, a previous occupant of the room had been smoking in the room. When I reported the problem to the front desk, they were very quick to put me in a different room. Great customer service.
Business response:
Thank you for choosing Extended Stay America. It’s a pleasure to know you enjoyed your stay with us and that our staff was attentive to your needs. We will be sure to share your compliments with our entire team for taking good care of you. On behalf of everyone here, we invite you to revisit us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - LAX Airport - El Segundo
How is Extended Stay America - Los Angeles - LAX Airport - El Segundo rated?
Extended Stay America - Los Angeles - LAX Airport - El Segundo has a 3.4 star rating with 2,381 reviews.
When is Extended Stay America - Los Angeles - LAX Airport - El Segundo open?
Extended Stay America - Los Angeles - LAX Airport - El Segundo is open now. It will close tomorrow at 12:00 a.m.