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Extended Stay America - Los Angeles - Torrance Harborgate Way
- Hotels
- Torrance, CA
About this business
Extended Stay America Hotel Los Angeles - Torrance Harbor Gateway is located at 19200 Harborgate Way, Torrance, CA. This business specializes in Hotels & Motels and Other Lodging.
Location details
19200 Harborgate Way, Torrance, CA, 90501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Nichole, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
The staff was very helpful and friendly! The room was nice, and location is perfect for hitting the mall, going to the beach, or doing anything fun really.
Business response:
Medina, thanks for the perfect review. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
My only issue with this hotel is they gave my room away ! I went to check in around 4 , left went to me event came back around 11 and my keys didn’t work. So I go down stairs get replacements no problem. I attempt to enter my room but someone closes it back. So I go back down stairs only to find out my room was given away. Luckily I didn’t leave my stuff like I intended to but I don’t understand how that possible.
Business response:
Destiny, thank you for being our guest. We sincerely apologize for the reservation issue you encountered at the time of check-in. Your feedback has been shared with the concerned teams to ensure we step up our game and deliver better service moving forward. Please consider staying with us again so we can provide you with a better experience. Sincerely, Hotel Management
すぐ裏にWalmartもあるし、レストランも数件あるし何かと便利でした。 キッチンもついてるので、フロントで鍋やフライパンを借りれば、調理も可能。
Business response:
Timtam, thank you for being our guest at Extended Stay America. We are happy to know you found our location ideal for your needs and liked your fully-equipped kitchenette. On behalf of everyone here, we invite you to revisit us. Sincerely, Hotel Management
Overall okay Overall was okay. However, the front desk service was not the best but the Assistant Manager fix the lack of service to make the stay better.
Business response:
We appreciate you choosing our hotel and for providing your review. Although you were satisfied with our service and facilities, we apologize as we couldn't hit the mark of your expectations for a perfect visit. We hope the positive aspects of your visit will bring you back to us. Sincerely, Hotel Management
Rooms refrigerator need to be upgraded or clean more
Business response:
It was our pleasure having you as our guest. We are glad you had a pleasant stay with us. Your feedback for the refrigerator is shared with the maintenance team to do the necessary. On behalf of everyone here, we invite you to stay with us again. Sincerely, Hotel Management
Third time being there always on point with customer service. Thanks for the hospitality.
Business response:
Thank you for making Extended Stay America your home away from home. Our staff works hard to ensure each guest has a great experience, so we appreciate your kind words regarding the service they provided during your visit. We truly appreciate you sharing your thoughts and look forward to seeing you again soon. Sincerely, Hotel Management
Customer service was amazing!!! Didn’t get the night shifts name but she was such a sweetheart!
Breakfast could have been a little more appealing. Overall it's a pretty good place to stay!!
Business response:
Thank you for taking the time to review your stay with us. We’re glad to know overall you had a pleasant time with us, but we’re sorry our grab-and-go breakfast was not to your liking. Please be assured that we will share your feedback with our brand leaders to assist them when determining new offerings for future implementation. We hope this did not overshadow your otherwise positive experience, and we look forward to hosting you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Torrance Harborgate Way
How is Extended Stay America - Los Angeles - Torrance Harborgate Way rated?
Extended Stay America - Los Angeles - Torrance Harborgate Way has a 4.3 star rating with 1,449 reviews.
When is Extended Stay America - Los Angeles - Torrance Harborgate Way open?
Extended Stay America - Los Angeles - Torrance Harborgate Way is open now. It will close tomorrow at 12:00 a.m.