Extended Stay America - Melbourne - Airport

Business response:

Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Paul, we appreciate you choosing to stay at Extended Stay America and taking time to write a review. It's great to know you had an enjoyable stay and you found us to be a good value. Thanks for including us in your travel plans. We can’t wait to welcome you back. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America once again. It’s a pleasure to know you were impressed by the service provided by our courteous associates and enjoyed your well-appointed suite. We will be sure to share your compliments with Nick for taking good care of you. We appreciate your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Melissa, thank you for your 5-star rating. Our aim is to provide an excellent stay, and we are happy you experienced the same with us at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back again soon. Sincerely, Hotel Management 

Business response:

Thank you for your 4-star review. We are delighted to know you were highly impressed with the convenience of our location close to many interesting spots of our city which made for a great stay. It was a pleasure to have you as a guest Extended Stay America, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America. We are glad to know your client had a great stay and our location worked well for the needs. Thanks again for your feedback - we appreciate your business! Sincerely, Hotel Management 

Business response:

Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Mark, thank you for choosing our hotel. We apologize for the cleanliness issue you experienced and the inconvenience it caused. We have asked our housekeeping staff to be more diligent in their efforts so that our future guests never experience the same. Thanks again, and we look forward to your next visit so that we can make it up to you. Sincerely, Hotel Management 

Business response:

Thank you for posting a review of your stay. We're sorry you were disturbed by noise from other guests of the hotel. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management