Extended Stay America - Miami - Airport - Doral

Business response:

Thank you for choosing us. We offer our sincere apologies for the reservation issue but are glad our team was able to fix the issue and accommodate you. Your comments have been discussed with our team, and we are reviewing our procedures to ensure this does not happen again. Your recommendation is highly valued, and we hope you will see again soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay at Extended Stay America and for sharing your review with other travelers. We were absolutely delighted to read how much you enjoyed your stay with us, and we will be sure to share your wonderful comments with our staff. We hope you will stay with us again during your next visit to the area. Sincerely, Hotel Management 

Business response:

First and foremost, we would like to offer you our apologies for the inconveniences that you experienced during your stay with us. Your concerns have been immediately brought to the attention of our housekeeping for review and action. We are also sorry if our housekeeping policy was not shared with you at the time of your check-in. This service is done on a weekly basis to respect the privacy of our long-term guests so as to offer minimal intrusion. We hope you will give us a chance to impress you on a future visit. Sincere... read more

Business response:

Thanks for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

Francisco, thank you for being our guest. We are pleased to know you were happy with our location and that you enjoyed the spaciousness of your room Thanks again, and we hope to see you back in the future. Sincerely, Hotel Management 

Business response:

Joel, thank you for choosing Extended Stay America. We are glad to know you were impressed with our ideal location and that you recognized the great service delivered by Martinez. Thanks for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. Although overall you had a pleasant stay with us, we are sorry you were unhappy with our grab-and-go breakfast. Your feedback will be shared with our Brand Leaders to determine new breakfast offerings. We hope the positive aspects of your visit will bring you back to us for a much better experience. Sincerely, Hotel Management 

Business response:

Maria, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we met all your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management 

Business response:

Alex, thank you so much for staying with us and for taking the time to give us your feedback. It's great to know you enjoyed your stay at Extended Stay America, and we loved having you. We look forward to your next visit! Sincerely, Hotel Management