Extended Stay America - Milwaukee - Wauwatosa

Business response:

Hondo, we are happy we could be a part of your trip while visiting your family. Thank you for acknowledging the courteous service from Anna, and I will be sure to share your compliments with her. However, I am sorry you weren’t satisfied with our grab-and-go breakfast offerings. All of us at Extended Stay America would like to have the pleasure of serving you again on all your future trips to our area. Sincerely, General Manager 

Business response:

Thank you for staying with us. We are glad your overall visit was pleasant and that you liked our courteous service and affordable rates. However, I apologize for the issues you experienced. Your concerns have been shared with the housekeeping team to ensure this does not happen again. Please know, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We hope to have the opportunity to make it up to you on a futur... read more

Business response:

Lee, thank you for your visit. We are glad to see you had an overall good stay, but I am sorry for failing to meet all of your expectations. We hope you will give us another chance to provide you with a better stay experience. Sincerely, General Manager 

Business response:

Thank you for staying with us. We are pleased you had an overall nice stay. However, we apologize about the dog barking and the disturbance this caused. We would have been pleased if you had alerted the front desk team so we could have a conversation with the pet owner to reiterate our pet policy. I hope you will give us a chance to impress you on a future visit. Sincerely, General Manager 

Business response:

Anthony, thank you for being our guest. We are pleased you had an overall nice stay and liked the service we offered. We value your suggestion in regard to the cleanliness and have shared it with our housekeeping team so that corrective actions are taken immediately. Please come back to stay with us the next time you are in the area. Sincerely, General Manager 

Business response:

We appreciate you taking the time to share your positive rating regarding your experience at Extended Stay America - Milwaukee - Wauwatosa. We are glad you enjoyed your visit and that our facilities and service were to your satisfaction. We hope to be your first choice every time you visit this area. Sincerely, General Manager 

Business response:

All of us here at Extended Stay America - Milwaukee - Wauwatosa are thrilled to know you loved your stay with us! We appreciate you mentioning how convenient is was to have a refrigerator in your suite as this is an important feature to many travelers staying for multiple nights. It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely, General Manager 

Business response:

Thank you for choosing our hotel and for your rating. We want all of our guests to enjoy their stay, so we apologize if any inconveniences were experienced. It was our pleasure hosting you, and we hope you give us another opportunity to serve you better in the future. Sincerely, General Manager 

Business response:

Pamela, thank you for taking the time to share your positive review of Extended Stay America - Milwaukee - Wauwatosa. We strive to please all of our guests and your feedback tells us that we are meeting those goals. We look forward to your return visit soon. Sincerely, General Manager