Extended Stay America - Minneapolis - Fridley

Business response:

Dear Jeff, Thank you for sharing your experience at Extended Stay America! We're delighted to see that you found great value in our weekly rates. We appreciate you choosing us for your accommodation needs. It was a pleasure hosting you, and we hope to welcome you back for another fulfilling stay soon!Sincerely,Hotel Management 

Business response:

Dear Yer, We appreciate you taking the time to give us your feedback. We are sorry that we failed to communicate clearly about the facilities and amenities you were expecting. We will use this as an opportunity to improve and ensure that our front desk staff provides better communication about our property. Also, the information about the breakfast is available on booking site, we are sorry you were unaware of the same. We apologize once again for any inconvenience caused and hope to have the pleasure of welcoming you back i... read more

Business response:

Dear Belema, Thank you for taking the time to share your valuable feedback. We are glad you enjoyed most of your stay and liked our spacious rooms. However, please accept our sincere apologies for any concerns you had with certain individuals outside our hotel. We will address these appropriately and are very grateful for your patience. We hope you will consider giving us another chance to show you our commitment to providing exceptional experiences on your next visit to the area.Sincerely,Hotel Management 

Business response:

Dear Stacey, Thank you for writing a review of our hotel, Extended Stay America. Although you had a good time with us, we are sorry about the issues you experienced and will look into them and ensure they are addressed adequately. Considering the services of our staff, we hope to make your next stay with us outstanding in every respect.Sincerely,Hotel Management