Extended Stay America - Mt. Olive - Budd Lake

Business response:

Dear Gerard, We are glad to hear that you found the property clean and comfortable during your stay! It is great to know that the room and HVAC system met your needs. Thank you for taking the time to share your feedback. We hope you will choose Extended Stay America again for future visits, and we look forward to providing another enjoyable and seamless experience. Sincerely, Hotel Management 

Business response:

Dear Delita, Thank you for sharing your positive feedback regarding parking at our hotel. We are pleased to know that the convenience and accessibility of our parking facilities added value to your stay at Extended Stay America. Providing our guests with a stress-free experience, including safe and easy parking, is something we take great pride in. Your recognition encourages our team to maintain high standards of service in every aspect of your visit. We are grateful for your support and look forward to welcoming you back s... read more

Business response:

Dear Kristy, Thank you for sharing your feedback with us. We are delighted to hear that our staff made a positive impression with their friendliness and helpfulness during your stay. We also appreciate your understanding regarding the age of the property and the areas that show signs of wear. Maintaining a welcoming and comfortable environment is very important to us, and your comments help us prioritize improvements to enhance the guest experience. We truly value your input and hope to continue providing attentive service a... read more

Business response:

Dear Adam, We sincerely apologize that cleanliness did not meet your expectations during your stay. Providing a clean and comfortable environment is one of our highest priorities, and it is concerning to hear that we fell short in this instance. Please know that your feedback has been shared with our housekeeping team to ensure immediate improvements are made. We truly value your input, as it helps us strengthen the quality of our service. We hope to welcome you back with a much-improved stay in the future. Sincerely, Hotel ... read more

Business response:

Dear Delita, Thank you for sharing your feedback with us. We are delighted to hear that you enjoyed the convenience of having the ability to cook during your stay, as our fully equipped kitchens are designed to provide guests with the comforts of home. It is wonderful to know that this feature added value to your experience and made your time with us more comfortable. Your appreciation motivates our team to continue offering a welcoming and practical environment for all our guests. We look forward to hosting you again and en... read more

Business response:

Dear Gabriella, We sincerely regret that your stay did not meet your expectations regarding the absence of a fridge and microwave in your room. Our hotel strives to provide a comfortable and convenient experience, and we understand how these amenities can be important for extended stays. We will certainly take your comments into consideration for future improvements and explore options to better serve our guests. Your comfort and satisfaction are our priorities, and we hope to have the opportunity to welcome you back soon. S... read more